Computer Support Specialist
What does a Computer Support Specialist do?
- Computer Support Specialists install, test, and/or modify computer
hardware and software.
- They may be responsible for stand alone computers, networks, or both.
- They recommend or perform actions to correct problems and replace
defective or inadequate software packages.
- Most also trouble shoot printer and peripheral equipment problems.
However, these specialists generally refer more complex problems to service
personnel.
- They also provide instruction and training to clients about computer and
software use.
- Tasks include: In businesses, computer support specialists provide
on-going training to computer users and establish standards and procedures
for using their computer systems.
- They may install computer hardware and load software.
- They develop written guides for users.
- They may make presentations to groups.
Salary and Employment Outlook:
Career Info Net
Occupational Outlook Handbook
WetFeet
Typical Employers:
Federal, local and state governments and private industry, computer systems,
network systems, data communications systems, data system designers, data
communications equipment companies and telecommunications companies. All
companies that use computers as well as private clients who are setting up home
offices.
Preparation:
After high school, computer training at a two- or four-year college should be
pursued. One should also obtain as much experience with all types of systems as
possible. Many employers require a four-year or advanced degree.
Experience in training may be required. Training is available through
computer degree programs and courses in private vocational schools, technical
schools, community colleges, and private and public colleges and universities. A
period of on-the-job training is usually required to become fully qualified.
Ongoing training through vendors or at a local college is required. It is
important to keep up with changing technologies.
Educational Program(s):