EOPS/CARE frequently asked questions

Feel free to contact the EOPS/CARE staff for answers to any of your EOPS/CARE-related questions. You can reach us at 925-969-2123 or visit the EOPS/CARE office located on the first floor of the Student Services Building, Room 127.

Application process and eligibility criteria

 

EOPS summer program

 

Book voucher

 

EOPS semester requirements

 

 

EOPS progress reports

 

Alert status

  

EOPS program benefits

 

How will EOPS notify me about my application or eligibility status?

Beginning in Spring 2014, EOPS will be communicating with all students through their DVC Insite Portal email account. You can access this account through your DVC WebAdvisor Insite Portal account. To ensure you are receiving your communications, please be sure to check your official DVC email account regularly.

[top]

How long does it take to process my application?

The time it takes to complete the EOPS application processing varies among students but may take 2-3 weeks, depending on several factors:

 

  • Completeness of application
  • Date of submission of a complete application (the earlier during the application window the better) - applications received at the start of the semester experience a longer processing time due to increased volume
  • Enrollment in a previous college or university (transcripts from previously attended schools must be on file and evaluated by Admissions and Records)

Note: All applicants will receive an email in their DVC Insite Portal email account regarding their EOPS eligibility status. To ensure that you receive this notification, always check your DVC email account (@insite.4cd.edu) regularly.

[top]

When can I apply for EOPS?

EOPS is an impacted program and, therefore, space is limited each semester. Budget permitting, we happily accept new applications during the Fall and Spring semesters. Complete applications are generally accepted June-August for the Fall semester and December-January, for the Spring semester. Please visit the EOPS office to check on our new application filing dates.

[top]

How do I sign up for an orientation and/or counseling appointment?

If you have been deemed eligible for the EOPS program, you will receive an email notifying you about your pending EOPS status. In order to be officially accepted in the program, you must attend an EOPS new student orientation and complete a scheduled counseling visit with an EOPS counselor in the Counseling Center. To schedule your orientation, call or visit the EOPS office or Counseling Center. In order for this counseling visit to count towards EOPS eligibility, you must meet with an EOPS counselor. Please do not schedule an orientation or a counseling visit until you have received your eligibility email from the EOPS Office. The eligibility email will provide instructions regarding scheduling orientation and counseling visits.

[top]

How long can I be in EOPS?

As long as you meet all EOPS semester eligibility requirements and maintain good standing with the program, you may stay in the EOPS until one of the following occurs:

  • You reach 70 degree-applicable units (Note: The 70 unit maximum includes cumulative units from any other college or university you may have attended in the past and even if you have changed your major).
  • You have been in the EOPS program for six consecutive semesters (Summer does not count toward your six semester limit and if you are a DSS student, you are exempt from the six semester limit).
  • You earn an AA or AS degree or have transferred to another college.
  • You do not comply with the requirements of the program for a third semester.

[top]

​Why is there a 70 unit limit for being in EOPS? Does it apply even if I have not yet reached my educational goal?

California guidelines for EOPS state that EOPS is designed to help students with little or no college experience. Once you have reached 70 cumulative degree applicable units, even if you have not completed your major, you have demonstrated success at the college level. Because EOPS is an impacted program with a limited number of spaces, the state limits how long students can remain in the program so that spaces open up for eligible new students to take advantage of EOPS services.

[top

​What is a 70 unit/six semester evaluation? Why do I need to complete one?

Once you get close to reaching 70 units or six consecutive semesters in EOPS, your EOPS Assistant will request that you complete a 70 unit evaluation.  You will receive a letter in the mail requesting this evaluation. The 70 unit evaluation is an hour long counseling appointment, which will count as one of your required visits. The counselor will determine how many of your completed units are degree applicable and how many of your semesters may count towards the six semester limit. Even if you have changed your major, all degree applicable units may apply toward the 70 unit limit. However, units earned in ESL or Basic Skills coursework are exempt from the 70 unit limit. Additionally, some high-unit majors, such as nursing or the sciences, are exempt from the 70 unit limit. The evaluation will be sent to the EOPS Office and the EOPS Manager will determine your last semester in EOPS based on the evaluation. 

[top]

​Why can I only be in EOPS for six consecutive semesters?

Guidelines for EOPS state that the EOPS program is designed to help students with little or no college experience. Once you have completed six consecutive semesters in the program (summer excluded), it is our hope that you have learned the skills to be successful. Because EOPS is an impacted program with limited spaces, we need to set limits on how long students may remain in the program so we can help other new students. Note: DSS students are exempt from the six semester limit.

[top]

 Can I be in EOPS during the summer?

Although EOPS does not accept new applicants for the summer, when funding is available, EOPS does offer a limited summer program for continuing students in good standing. If a summer program is offered, the EOPS summer program is optional. You do not have to be a part of the summer program in order to continue as an EOPS student in the fall.  However, if you do opt into the summer program, you must complete at least one scheduled EOPS counseling appointment and your required units.  Your status in the summer program does impact your fall eligibility.

[top]

 What are the summer EOPS semester requirements?

For students who choose to remain in EOPS for the summer, the following requirements must be completed:

  • If funding allows for summer book vouchers, and you would like to receive this service, you must enroll in at least 4.0 units for the summer semester.
  • Complete at lest 3.0 units in the summer semester.
  • Maintain a 2.0 GPA.
  • Complete one scheduled EOPS counseling visit (Note: A peer visit is not required for summer semester eligibility).

 Note: Summer classes are not required to maintain EOPS eligibility. 

[top]

 Can summer enrollment in EOPS affect my eligibility status?

Non-compliance with summer EOPS program requirements will impact your fall semester status. Students who do not meet all summer requirements will be placed on alert status for the fall semester. The summer EOPS program is optional for students.

[top]

 When will I get my book voucher?

(for new EOPS students)

New students must attend an EOPS new student orientation and complete one of their EOPS counseling visits before they are eligible to receive a book voucher. It takes 5 business days to issue a voucher once you complete both steps in the process and receive your book voucher eligibility email.

(for continuing EOPS students)

All continuing students will be notified via email of their status in the program and eligibility for a book voucher. Your eligibility email will stipulate the dates and times when book vouchers will be distributed in the EOPS office.

If you are a continuing student on alert status, you must attend an EOPS Alert Workshop in order to receive your book voucher. It takes approximately 5 business days after attending an alert workshop and receiving your book voucher eligibility email to issue a voucher.

[top]

 Can I buy my books online or at a store other than the DVC Book Center?

EOPS book vouchers are issued in the form of a merchandise card (similar to a gift card to a store or cafe) to the DVC Book Center only. Book vouchers may be redeemed at the DVC bookstore in-person only. SRC students may request books at the SRC bookstore and use their book vouchers there. Book vouchers cannot be used at online retailers or other stores.

 [top]

 Can I use my book voucher to buy school supplies?

Book vouchers can be used only for the purchase of textbooks that are required for the classes for which you are registered that semester. You may not purchase supplies or dictionaries with the EOPS book voucher. Online textbook codes may be purchased with the voucher as long as the DVC bookstore can facilitate the purchase of the code. Note: if a dictionary is listed as a required text book on your course syllabus, you may purchase the dictionary with your EOPS voucher.

[top]

​Why does the book voucher not cover the entire cost of my books?

The amount of the book voucher varies each semester depending on number of eligible students and available funding. EOPS offers book vouchers to help students offset the cost of purchasing textbooks but will not, in many cases, be able to cover the entire cost of textbooks for each student each semester.

[top]

 What if I have already bought my books?

If you need to buy textbooks before you have received your book voucher, you may be able to get reimbursed for those purchases up to the amount of the EOPS voucher. Buy your books at the DVC Book Center and save the receipt. After you have received your book voucher, present your book voucher along with your receipt, and your student ID card, and the Book Center will reimburse you up to the amount of the book voucher.

[top]

   What can I do while I am waiting for my book voucher?

If you are unable to purchase your books without a book voucher, we suggest borrowing or sharing a textbook with a classmate or checking whether a reserve copy is available in the library or that department's lab in the meantime.

[top]

​Does my book voucher expire?

Book vouchers have an expiration date during the semester they are issued. You will notified about the expiration date when you pick up your book voucher. Book vouchers MUST be redeemed by this date. No exceptions will be made.

[top]

 Where do I go to meet with my EOPS counselor?

EOPS counseling appointments take place in the DVC Counseling Center. The Counseling Center is located on the second floor of the Student Services Center.

[top]

 How do I complete my peer visit?

Peer visits are available on a drop-in (no appointments needed) basis in the EOPS office located on the first floor of the Student Services Building, Room 127. Peer visits are approximately 10-15 minutes in length and are available during office hours. Be aware that peer visits are not available the first two weeks of the semester and they are not guaranteed during the last two weeks of the semester.

[top]

​What is the purpose of the progress report?

The progress report is designed to provide EOPS students with valuable feedback on their academic performance. By getting feedback from instructors in the middle of the course, students will have time to seek help if they need it or other resources to continue their success. It allows instructors to intervene with students who are struggling and recognize those who are excelling. EOPS counselors also use the progress reports to get a complete picture of the student's academic performance so they can better advise students during their counseling sessions.

[top]

 When should I complete the progress report?

It is recommended that students complete progress reports during the EOPS Progress Report month. For full-term classes, in the Fall, Progress Report Month is October and, in the Spring Progress Report Month is March. For short-term/late-start classes, aim to get your progress reports completed by the midpoint of the course. We recommend see your instructor after you complete your first major paper or exam.

[top]

​How do I receive credit for my progress reports once they are completed?

In order to receive credit for this requirement, completed progress reports must be submitted to an EOPS counselor for review and approval. Be sure to take your EOPS Progress Reports to your next scheduled counseling visit. Your EOPS counselor will review the progress report and check-in with you regarding your classes. Your counselor will give you credit for completing the EOPS Progress Report. If you have already completed both of your required EOPS counseling visits, you may see an EOPS counselor for a drop-in visit to receive credit. It is your responsibility to bring your progress reports to your counselor. You should not drop off your progress reports in the EOPS Office or in the Counseling Center, unless you have made arrangements with your counselor in advance to drop them off.

[top]

​How do I complete my progress report if I have an online class?

For online classes, ask your instructor to access an online version of the progress report or you may correspond with your instructor via email, and print out that correspondence to review with your EOPS counselor.

[top]

​Do I have to complete a progress report for all my classes?

Asking your instructors to complete a progress report for you is a great way to check your own academic progress in your classes. We advise students to complete one progress report for each of their academic classes. However, if you are signed up to take a one-day Saturday class or a 0.5 unit PE class, you do not need to complete a progress report for these courses.

[top]

​How many times a semester do I have to complete a progress report?

You are only required to complete an EOPS progress report for each of your classes once per semester. However, some students may opt to do a second progress report to continue to monitor their progress in their classes.

[top

​How/when should I approach my instructor about completing my progress report?

It is always best to see your instructor during her/his office hours when they have more time to discuss your progress and give you the best feedback. Interrupting the instructor in the middle of class or trying to squeeze in time before or after class when she/he might be in a hurry are not the best ways to complete your progress report. Introduce yourself to your instructor at the beginning of the semester and let them know that you are an EOPS student. By letting them know ahead of time that as an EOPS student you will need them to complete a progress report for you, they will be better prepared when you do ask them to help you complete your progress report.

[top]

​What does alert status mean?

Students will be placed on EOPS Alert Status if they do not comply with one or more of the EOPS semester requirements. Students may be "on alert" for a total of two semester before they will be exited from the program. EOPS students on alert may get back into good standing by completing all EOPS semester requirements.

[top]

Can I get a book voucher while I am on alert status?

Only those students who are on Alert Status Level I (first-time alert) will be eligible to receive a book voucher. In order for Alert Status Level I students to receive a book voucher, they must attend an "Alert Workshop" offered during the beginning of the semester (if you do not attend an alert workshop, you will not receive a book voucher).  Alert Status Level II students (second-time alert) are not eligible for a book voucher until they comply with all EOPS semester requirements and return to good standing.

[top]

 How long can I be on alert status?

Students may be on alert a total of two times.

[top]

 How do I get back into good standing with the EOPS program?

Students can get back into good standing by completing all EOPS semester requirements during the semester that they are on alert. 

[top]

 What happens if I cannot get back into good standing?

If you are unable to complete all EOPS semester requirements and do not get back into good standing with EOPS, you will be notified by mail that you will be exited from the EOPS program. You will need to wait one semester (summer does not count) before re-applying for the EOPS program. Spaces are limited, so your acceptance in the program when you re-apply is not guaranteed.

[top]

 Who is eligible for EOPS work study?

EOPS work study is available to a limited number of EOPS students in good standing who have demonstrated unmet financial need through completion and submission of a FAFSA to the Financial Aid Office. Eligible students must also enroll in at least 9.0 units. To be considered for EOPS work study, interested students must complete an EOPS work study application and submit it to the EOPS office. Work-study assignments are processed on a first-come first served basis based on available funding. There is currently a waiting list for EOPS work study.

[top]

 Who is eligible for study-time grants for parents?

When funding is available, childcare study-time grants are for EOPS student parents with dependent children under the age of 14. In order to receive a grant, you must fulfill all of the following requirements:

  • Be enrolled in 9.0 or more units at each disbursement period.
  • Have a financial aid file indicating an unmet need. In order to determine your unmet need, you must file a FAFSA for the current academic year.
  • Be in good standing with EOPS.
  • Provide verification of childcare expenses to the EOPS office.

 

[top]

 How do I get EOPS tutoring?

Current EOPS students are eligible to request tutoring for classes in which they are currently enrolled. Tutoring is available by arrangement/contract on a first-come, first-serve basis on the Pleasant Hill campus during EOPS office hours. Unfortunately, tutoring is not available in all subjects or courses and is subject to the availability of EOPS tutors. Interested students must submit an online tutoring request to the Tutoring Services Coordinator. One request is required per course.

[top]

 Are there any programs for current or former foster youth?

The EOPS program co-sponsors the Student Transition and Academic Retention Team at DVC (START @ DVC) with the Financial Aid Office. START is a special program designed to meet the needs of current and former foster youth currently or interested in attending DVC. Services include assisting youth with the DVC application process, enrollment and registration in classes, and completion of financial aid and EOPS applications. Additionally, throughout the year, START hosts events and activities such as student social events and academic workshops to help students develop personally and academically. Please visit the START webpage for more information.

[top]

 Are there any programs for high school students?

Recent high school graduates, and incoming high school juniors and seniors are invited to participate in the EOPS-sponsored Summer Institute program, a six-week summer bridge program at DVC. Students take three courses - math, English, and counseling - and participate in special events and activities including field trips to local colleges and universities, free weekly pizza lunches, and an end of summer recognition celebration.

The Summer Institute is a great way for students to get a feel for the college experience while making new friends, creating an educational plan, and build important college skills. Visit our Summer Institute web page for more information.

[top]

 

 

 

 

Back to top