DVC Information Technology & Ser

DVC Information Technology Support services (10-11-08)

Service Request	Resource	Ext.	Loc.	Email	Notes
Computer & network support (except for Datatel/Exchange)	DVC Help Desk	2245	L112	helpdesk@dvc.edu	Contact the Help Desk for any computer, network or technical needs – from technical troubleshooting to computer installation requests.
Datatel/Webadvisor and Exchange/Outlook	District Help Desk	1234	DO	01-HelpDesk@DO	The district help desk handles all account and support requests for these services http://www.4cd.net
WebCT Support	WebCT Admin	2596 2878	ATC105 ATC102	webctadmin@dvc.edu	http://www.dvc.edu/technology/webct_help.htm
Technology purchases	Information Technology & Services	2355	ATC101	bseaberry@dvc.edu	All computer, printer and major technology purchases must comply with standards and go through ITS for purchasing support (http://www.dvc.edu/technology/purchases.htm)
AV services	Schedule and Delivery	2248 2249	L110	mbradley@dvc.edu	Checkout, scheduling and delivery of AV equipment and media (e.g., LCD projectors, videos/DVDs, laptops, slide projectors, overhead projectors, flipcharts, digital recording devices, tape players, video cameras, etc.) A four hour notice is required for a delivery M-Th. All orders for Friday and Saturday must be in by 9:00 p.m. Thursday.
VPN Account	Virtual Private Network	2245	L112	helpdesk@dvc.edu	This resource provides secure access to the internal DVC network from off-campus.
Part-time email account requests	Exchange email	2245	L112	helpdesk@dvc.edu	Viking will be phased out by 1/1/2005.
Media Conference Room reservations	Technology-enhanced meeting room	2240	L151	mbradley@dvc.edu	This resource is for employee meetings or staff development that requires technology (e.g., computer, video, video-conferencing, satellite, etc.)
Forum reservations	250 seat theater	2240	L119	mbradley@dvc.edu	The forum may be scheduled for special events when not being used for classes. An operator is needed.
Digital Media Studio reservations	Instructional Media Services	2240	L111	mbradley@dvc.edu	Formerly the preview room, this resource will aid with creation of digital audio/video/graphics for your class and special event presentations. Contact Mark Bradley for assistance.
Video recording off-air	Media Services	2255	L102	evanbav@dvc.edu	Record a program from regular cable TV. A 4 hour notice is required.
Video recording of lecture	Media Services	2256	L154	rwoodruff@dvc.edu	Request video recording of lectures.
Satellite recording	Media Services	2240 2256	L100 L154	mbradley@dvc.edu rwoodruff@dvc.edu	Requests for off-air recordings from CCCSAT, C Band and Ku Band satellite broadcasts require a four hour notice.
Sound Studio, Audio Recording	Media Services	2087	L108	glento@dvc.edu	Production and audio recording services (both digital and analog): live studio recording, editing, reformatting source materials to CD or other digital formats and duplication. For a list of equipment go to:http://www.dvc.edu/music/hardgear.htm
Record a special event in your classroom	Media Services	2240	L100	mbradley@dvc.edu	An operator comes to your classroom to record your special event. A 48 hour notice is required.
Place AV material on reserve	Media Services	2255	L102	evanbav@dvc.edu	Leave a video for students to view in the AV lab.
AV classroom reservations	Media Services	2255	L106	evanbav@dvc.edu	Room for about 25 students to watch a video.
Website and WebCT development support	Instructional Technology	2878	ATC102	nskapura@dvc.edu	For assistance in creating websites and online courses (http://www.dvc.edu/it).
Instructional technology support	Instructional Technology	2878	ATC102	nskapura@dvc.edu	For assistance in using technology for instructional purposes (http://www.dvc.edu/it).
Technology planning	Information Technology & Services	2355	ATC101	bseaberry@dvc.edu	The Technology Master Plan is online at http://www.dvc.edu/technology/techplan.htm