Information Technology Resources at DVC – An Overview

This document briefly describes the information technology resources at DVC. The target audience is newly hired faculty, staff and managers. The purpose of this document is to help DVC employees locate technology resources and gain access to them. It contains website addresses and contact people for the primary information technologies and services offered at DVC and provided for SRVC staff and faculty.

Computer Training for Faculty and Staff

The Staff Development Center is a key resource for faculty and staff to learn more about the common computer applications used at DVC: Outlook, Microsoft Office, File Management, Datatel, WebCT, Network access, Instructional Technology, etc. The center has an open lab of 2 Macs and 10 PCs with available network ports for laptops and a knowledgeable staff of trainers. It also has two scanners, a color and b/w laser printer, zip drives and CD burners. Please check our monthly calendar for workshops and open lab times: http://www.dvc.edu/staffdevelopment/calendar.htm

Staff Development Location: AB 217
Telephone: 925.685.1230 x2542
925.685.1230 x2595
Fax: 925.691.8482
Center Hours: M-F 9AM-4PM

(Closed Fridays in the summer)

Instructional Technology: www.dvc.edu/it

Working with DVC staff and faculty to develop web-based material, hybrid/online courses, and websites, Neal Skapura, Instructional Technology Coordinator also collaborates with the Staff Development Office to offer trainings and workshops year-round. Extensive services for faculty/staff are available. The following website contains much information: www.dvc.edu/it

Instructional Technology: Neal Skapura, Coordinator
Phone: 925.685.1230 x 2878

Setting Up a New E-mail Account

Full-Time Instructors at DVC

To request an e-mail account from District, call the District Help Line at 925-229-1000 ext. 1234 and request a district email account. The Help Line staff will set up an appointment for you in your office during which you will receive your account and instructions as to how to use it.

Part-Time Instructors at DVC/SRVC
Notify your division dean in order to request an email account. If you are leaving a voicemail message, please be sure to clearly spell your first name, your last name. You will be provided with a DVC/District Exchange/Outlook account that is accessible via Internet Explorer and logging into Outlook Web Access (http://diamond.dvc.edu). This email account is self-supported.

Full-Time Instructors at SRVC
Fill out an E-mail Account Request Form from the Division Secretary and return it to the Secretary. You will be contacted by SRVC IT Support to set up an appointment for your account and instructions on how to use e-mail on and off campus.

Staff and Supervisors

Your supervisor/manager must request a new account for you by contacting the District Intranet or District Help Desk (x1234).

Setting Up A Voice Mailbox

Call Joyce Riley in Central Services, x2200. She will set up a fifteen minute appointment with you during which she will explain the basic functions of the voice mail system, set up your voice mailbox, and if applicable, will give you a phone extension number.

Computer Help Desk: http://www.dvc.edu/technology/help.htm

Contact the DVC Help Desk for any computer, software or network support needs related to school equipment.

Telephone: (925) 685-1230, x2245

Email Address: helpdesk@dvc.edu

Office: L112 (Located near Media Services)

Setting Up a Dial-up Account to the Internet

The College has 24 dial-up lines for employee access to the Internet for work purposes. Please go to the following website for more information and to request an account: www.dvc.edu/technology/InfoTechServices.htm

Technology Purchasing

All technology purchasing is done through the Information Technology & Services office. See http://www.dvc.edu/technology/purchasing for more information.

DVC Media Services: http://www.dvc.edu/media/

Faculty may request videotapes, DVDs, projectors, videotape players, and other audiovisual equipment and materials through Media Services. Requests require a 4-hour minimum advance notice for delivery to the classroom.

Media Conference Room: http://www.dvc.edu/media/conference.htm

For information on booking the Media Conference Room for technology related meetings please contact the Media Center Coordinator at 925.685.1230, x2240.

Library Services: http://www.dvc.edu/library/

Fall/Spring Library Hours:
Mon.-Thurs. 8a.m. – 9 p.m.
Friday 8 a.m. - 5 p.m.
Saturday 12:00 a.m. – 4:00 p.m.
Summer: Consult library website

Duplicating Materials at DVC

For your major duplication needs, such as exams or syllabi, please use our Production Lab in Central Services, (x2212), which provides excellent and free duplication of class materials. Duplication orders should be fifteen (15) pages or less in length and require fewer than 500 copies. Printing requisitions should be submitted two working days prior to the date the materials are needed.

The DVC Production Lab also accepts duplication orders via email: dvcprintshop@dvc.edu. If you are including more than one attachment, be sure to clearly identify how you want each document processed. Attach to the email the document(s) that need to be copied. Do not send the document in the body of the email. Orders requested via email will require two working days for completion. Retrieve your copies in the normal fashion by going to the appropriate shelf in the Central Services office.

For longer duplication orders, call the Production Lab at x2212. For production of a course reader (a handout packet of more than fifteen pages), contact the DVC Book Center. Offset printing requests require a five-day notice.

You may photocopy small jobs in your division office during day hours and in the instruction office during evening hours.

Reproducing Exams

Exams that are to be reproduced should be placed in a large white envelope marked "EXAM," then placed inside a larger manila envelope, and labeled DVC Production Lab.

Duplicating Materials at the San Ramon Valley Center

Copy Machine

There is a small copy machine located in the mailroom for limited use. The Division Secretary will give you a personal access code for the copier. Instructors should not rely on this machine to produce the majority of material for their classes.

SRVC Use of the Print Shop at DVC

Material should be submitted via attachment along with an SRVC order form, which is available in the mailroom. The turn-around time for production requests is two to three days. Once the order is completed it will be returned to you at SRVC. To shorten the production time, please e-mail your orders to the DVC Production Lab. Keep copies of your original material before submitting it. As per the DVC process noted above, you may email your copy requests to dvcprintshop@dvc.edu. Be sure to note your SRVC location to ensure the copied material is returned to you at SRVC.