Frequently Asked Questions

For general questions about the changes to instruction, please visit CCCCD FAQs

Additional help for students from the State Chancellor's Office


Financial Support | Instructional Services | Registration Services | Student Support Services
Technical Support and Resources | Community Resources | Other


Financial Support

Will my  financial aid be affected if I have to drop some or all of my classes because of the change to online?

We are awaiting further guidance from the US Department of Education. At this time, in general, students must continue to maintain minimum program enrollment requirements and adhere to the Satisfactory Academic Progress (SAP) requirements to receive aid. For students who maintain minimum enrollment requirements: 

  • Current Pell Grant awards should not be affected 
  • Current Federal Direct Loan awards should not be affected  
  • Current Cal Grant and Student Success Completion Grant awards should not be affected 
  • Current California Promise Grant awards should not be affected 

If you are planning to officially withdraw from all of your Spring 2020 courses, please consult with an academic counselor and financial aid assistant before doing so.  Withdrawing from all courses can negatively affect your Spring 2020 aid and your SAP status for the next term. Students with questions about their financial aid status please email the Financial Aid Office at financialaid@dvc.edu.

How will  my  federal work-study award be affected?

Federal work-study will still be paid for scheduled hours as of the closure (March 16, 2020) as long as you have FWS award funds remaining. Please check in with you FWS Supervisor about entering scheduled work on web-time entry.  If you have questions about your FWS award, please email the Financial Aid Office. 

Will the campus closure disrupt my financial aid payments?

No, college staff are working hard to make sure that there are no disruptions in payments to students. Contact the Financial Aid Office at financialaid@dvc.edu with any questions or concerns. 

Can I get a rebate on my parking fee?

This issue is currently under discussion with our Districtwide Police Services. Information regarding permits and credits will be posted online by the end of April.

What if I need to drop a class because it moved from face-to-face to online?

Students drop classes the same way they always have through their InSite Portal. Please be sure to select the reason from dropping: “Cannot participate online”. Students with questions about how withdrawing from a course may affect their financial aid should contact the Financial Aid OfficeStudents now have until May 15 to drop a full-term class. 

For students who have already dropped (March 1 or later) with a "W," your record will be updated to reflect an "EW." Moving forward, students who drop during the "W" period will be assigned an "EW." Students will also receive a refund or credit for enrollment fees* for these courses by the end of the spring term. Students are encouraged to consult with a counselor prior to dropping a course to discuss other options and impact on progress. 

How can I make a payment other than online?

The DVC Cashier’s Office will be available on Fridays from 8AM-12PM to take payments over the phone. Please call 925-969-2105.

I dropped my class(es). Do I get a refund? 

Students who drop a course(s) between March 1 and May 15 will be issued a refund/credit for enrollment fees * for each course that is dropped. Refunds will be automatically issued to student accounts before the end of Spring term. 

* Please note the EW refund will only include the enrollment fees for the dropped course(s). Other student fees are not subject to refund. For more information, visit DVC's student fees page at DVC Tuition and Fees. 

I dropped my class(es). Can I get a book refund? 

Refunds we are only available for short-term classes that are just starting. The publishers are not giving refunds to students who previously purchased online textbooks, they are only giving free downloads between now and the end of the semester.


Instructional Services

I have a question about a specific instructional program or student service. Who can I ask?

Students with subject or discipline specific questions should contact their program lead, department chair or area dean or manager. See the list of DVC support people by subject/area.

Where can I get information about online tutoring?

Please check the specific tutoring subject areas on the DVC Tutoring Services webpage for information about available tutoring in your subject. For updates on remote and online tutoring and support, visit the Academic Support Center. In addition, NetTutor  is available to all students 24/7 via any Canvas course. 

How do I get access to library resources - including textbooks - and services now that the library is closed?

The library has put all their services 100% online. And librarians will be responding to chat and email questions. Visit the Library webpage to get access.


Registration Services

How do I contact DVC student services like counseling or the admissions office?

All services have moved to an online format, but we are still here (virtually) to help our students. Visit the service website for live chat during open hours or pick up the phone and your call will be routed to a live person, just like in the past.

Admissions and Records 925-685-1310
Counseling Services 925-969-2140   
Welcome Services   
Financial Aid 925-969-2009
Assessment Center  
Disability Support Services  925-969-2185
San Ramon Campus

Is the summer schedule online yet? I thought I saw it, but now it is gone. 

Summer registration has been postponed to April 20. You have been assigned a new registration appointment date/time. Check InSite for your summer registration date/time.  The class schedule will be available beginning April 13. See summer Important Dates.

What if I need to drop a class because it moved from face-to-face to online?

Students drop classes the same way they always have through their InSite Portal. Please be sure to select the reason from dropping: “Cannot participate online”. Students with questions about how withdrawing from a course may affect their financial aid should contact the Financial Aid Office at financialaid@dvc.eduStudents now have until May 15 to drop a full-term class.

I need to drop my class. What will an  “EW” on my record mean?

The Chancellor’s Office of the California Community Colleges has determined that the COVID-19 crisis has created an “extenuating circumstance” that allows colleges to give a student an excused withdrawal (EW).  

An “EW” is not a grade and does not negatively impact academic progress or count toward course repetition.

Students who drop a course(s) between March 1 and May 15 will be automatically assigned a notation of "EW" (excused withdrawal) and will be issued a refund/credit for enrollment fees for each course that is dropped. Refunds will be automatically credited to student accounts before the end of spring term. 

For those who have enrolled in a short-term course, the last day to drop the section is now seven calendar days before the last day of the course. As with full term courses, an "EW" will be assigned and a refund/credit issued for enrollment fees* for each course that is dropped. 

Students are encouraged to consult with a counselor prior to dropping a course to discuss other options and impact on progress. Students receiving financial aid should contact their college financial aid office to determine any impact dropping a course may have on your financial aid funds. 

* Please note the EW refund will only include the enrollment fees for the dropped course(s). Other student fees are not subject to refund. For more information, visit DVC's student fees page at DVC Tuition and Fees. 

Is it too late to request a Pass/No Pass (P/NP) grading option? 

the option to choose Pass/No Pass (P/NP) has been made available for all classes. The deadline to select P/NP for a class has been extended for full term classes to Friday, May 15, 2020. For short term courses, the deadline is seven calendar days prior to the end of the course.

Students who plan to transfer or attend graduate school are strongly advised to speak with a counselor prior to choosing P/NP, as this decision may impact admittance into transfer institutions and graduate schools, as well as affect how your GPA is calculated by those institutions.

To request P/NP, please complete and submit the P/NP form, or visit the Admissions and Records page and scroll down to "Pass/No Pass Request" under Online Services.


Student Support Services

I am feeling stressed and worried. Where can I find resources to help me?
 

We know that you may be experiencing extra stress and financial burden during these times. There are resources available to you through:

1. The Student Assistance Program

2. Resources for Uncertain Times 

3. Referrals and Resources identified by the DVC Counseling Department.

Can I still access food through the food pantry?
Anyone experiencing food insecurity is recommended to access community resources available at the following locations: Food Bank of Contra Costa and Solano and Leila by the Bay. The DVC Food Pantry will schedule on-campus grocery pick-ups in April and notify all current pantry-enrolled students. First time pantry users:  Please complete a quick and confidential Online Intake Application Form.
How do I contact DVC student services like counseling or the admissions office?

All services have moved to an online format, but we are still here (virtually) to help our students. Visit the service website for live chat during open hours or pick up the phone and your call will be routed to a live person, just like in the past.

Admissions and Records 925-685-1310
Counseling Services 925-969-2140   
Welcome Services   
Financial Aid 925-969-2009
Assessment Center  
Disability Support Services  925-969-2185
San Ramon Campus


Technical Support and Resources

What if I don’t have wifi, a computer, or other technology necessary to take an online class?

As DVC has transitioned to remote instruction, we recognize that students may have technology needs. At this time, DVC has distributed our limited inventory of equipment to students. We want to track needs as they are coming up for you because we want to support you in completing your online courses and educational activities and services.  

Please complete this educational technology needs form to let us know if you still have needs.

We will reach out if we are able to accommodate your need. If you have questions, please contact Kristina Gomez. 

Where can I find instructions on how to use Zoom or Canvas?

There are college resources available for students. Please see "Technology Needs" on the Student Guide to Online Instruction webpage. 


Community Resources

Can I still access food through the food pantry?

Anyone experiencing food insecurity is recommended to access community resources available at the following locations: Food Bank of Contra Costa and Solano and Leila by the Bay. The DVC Food Pantry will schedule on-campus grocery pick-ups in April and notify all current pantry-enrolled students. First time pantry users:  Please complete a quick and confidential Online Intake Application Form.

I am feeling stressed and worried. Where can I find resources to help me?

We know that you may be experiencing extra stress and financial burden during these times. There are resources available to you through:

1. The Student Assistance Program

2. Resources for Uncertain Times 

3. Referrals and Resources identified by the DVC Counseling Department.

Where can I find resources to help me through these uncertain times?

Organizations, both public and private, are stepping up to help in these uncertain times. Many of them are listed in these two documents:

The HOPE Center guide
Resources for Uncertain Times


Other

How do I get information in another language? 
Select the "Google Translate" function in the upper right hand corner of any DVC webpage.
¿Cómo consigo información en otra lengua?
Seleccione la función de “Google Translate” arriba en la esquina a mano derecha de la página web.
۱- چگونه میتوانم به زبان دیگری اطلاعات بگیرم؟

۲-کار ترجمه گوگل را که در گوشه دست راست از صفحه وب وجود دارد انتخاب کنید

 

Are student government and student life activities still happening during the college closure?

Both the Inter Club Council and ASDVC are up and running. They will hold their weekly meetings via Zoom with links posted to DVCsync.  

The District Student Trustee Election will take place this spring and DVC will be electing the student trustee this year. Voting will take place online to elect a DVC student to serve as their voice on the Contra Costa Community College District Governing Board. Visit DVCSync and the DVC webpage to learn more.

Can I get a rebate on my parking fee?

This issue is currently under discussion with our Districtwide Police Services. Information regarding permits and credits will be posted online by the end of April.

Will the graduation ceremony still happen this spring?

The college is exploring options for the spring graduation ceremony currently scheduled for Friday, May 22.