Frequently Asked Questions

For general questions about the changes to instruction, please visit CCCCD FAQs

Additional help for students from the State Chancellor's Office


Textbooks, Books, and Equipment Returns | Financial Support | Instructional Services | Registration Services |
Student Support Services | Technical Support and Resources | Community Resources | International Students | Other


Textbooks, Books, and Equipment Returns 

When and where do I return laptops, calculators, and other technology equipment for spring term? 

Laptop, calculators, other equipment returns → 1st floor Library, main hallway
(*IT accepts Library-owned calculators)

  • Thurs. 5/28: 10am-3pm
  • Wed. 6/10: 10am-3pm

Face coverings are required while on campus.

How do I return the books I rented this spring? 

Because of the shelter-in-place order, we cannot accept returned books at this time. We hope to have a system in place soon. If you must return your books early, please mail to: 
DVC Book Center 
321 Golf Club Road
Pleasant Hill, CA 94523.
Please retain your tracking information.

Please check back for more information.


Financial Support

I hear there are funds available from the government to help me stay in school during the pandemic. Where can I learn more?
Visit the Covid-19 Emergency Grant webpage to learn about the limited funding and how to apply. If you still have questions after reviewing the webpage, send an email to the basic needs staff. 
How can I make a payment other than online?

The DVC Cashier’s Office will be available on Fridays from 8AM-12PM to take payments over the phone. Please call 925-969-2105.

How do I get my books for summer and fall classes when the bookstore is closed?

Books can be ordered online from the Book Center website. Shipping fees are currently being waived while students cannot access the Book Center in person.


Instructional Services

When are the campuses scheduled to reopen?

The college campuses (Pleasant Hill and San Ramon) will follow all of the guidelines set forth by the state, the county, and the college district to determine when it is safe to reopen. Due to the continuing shelter-in-place order, all summer 2020 classes and campus services will remain online. 

I have a question about a specific instructional program or student service. Who can I ask?

Students with subject or discipline specific questions should contact their program lead, department chair or area dean or manager. See the list of DVC support people by subject/area.

Where can I get information about online tutoring?

Please check the specific tutoring subject areas on the DVC Tutoring Services webpage for information about available tutoring in your subject. For updates on remote and online tutoring and support, visit the Academic Support Center. In addition, NetTutor  is available to all students 24/7 via any Canvas course. 

How do I get access to library resources - including textbooks - and services now that the library is closed?

The library has put all their services 100% online. And librarians will be responding to chat and email questions. Visit the Library webpage to get access.


Registration Services

How do I contact DVC student services like counseling or the admissions office?

All services have moved to an online format, but we are still here (virtually) to help our students. Visit the service website for live chat during open hours or pick up the phone and your call will be routed to a live person, just like in the past.

Admissions and Records 925-685-1310
Counseling Services 925-969-2140   
Welcome Services   
Financial Aid 925-969-2009
Assessment Center  
Disability Support Services  925-969-2185
San Ramon Campus

When does summer registration start?

Summer registration is going on now. Check InSite for your summer registration date/time. The class schedule is available to view on our website or visit our searchable schedule.

When does fall registration start?

Fall registration is going on now. Check InSite for your fall registration date/time. The class schedule is available to view on our website or visit our searchable schedule.

I am currently a high school student, and I want to take a class at DVC in Pleasant Hill or San Ramon. How do I enroll now that the college is closed to in-person visits?  
All of the "Steps to Enroll" for current high school students can now be completed online. Please visit Steps to Enroll for High School Students for step-by-step instructions. Please email Welcome Services with any questions.
I need a form to help with registration or my student record. Where can I find them online?

DVC has made most of our forms available online and they can be completed and submitted electronically. Please visit our electronic forms page. For assistance, email the Admissions and Records Office or call 925-685-1310.


Student Support Services

I am feeling stressed and worried. Where can I find resources to help me?
 

We know that you may be experiencing extra stress and financial burden during these times. There are resources available to you through:

1. The Student Assistance Program

2. Resources for Uncertain Times 

3. Referrals and Resources identified by the DVC Counseling Department.

Can I still access food through the food pantry?
Anyone experiencing food insecurity is recommended to access community resources available at the following locations: Food Bank of Contra Costa and Solano and Leila by the Bay. The DVC Food Pantry will schedule on-campus grocery pick-ups in April and notify all current pantry-enrolled students. First time pantry users:  Please complete a quick and confidential Online Intake Application Form.
How do I contact DVC student services like counseling or the admissions office?

All services have moved to an online format, but we are still here (virtually) to help our students. Visit the service website for live chat during open hours or pick up the phone and your call will be routed to a live person, just like in the past.

Admissions and Records 925-685-1310
Counseling Services 925-969-2140   
Welcome Services   
Financial Aid 925-969-2009
Assessment Center  
Disability Support Services  925-969-2185
San Ramon Campus

I am a current DVC student and I was planning to transfer in 2020-21. Will my transfer status be impacted?

The Career and Transfer Center has collected resources and information at this Canvas site. It is recommended to meet with a counselor to discuss your particular situation.


Technical Support and Resources

What if I don’t have wifi, a computer, or other technology necessary to take an online class?

DVC has transitioned to distance education. We recognize that students may have technology needs. We want to track needs as they are coming up for you because we want to support you in completing your online courses and educational activities and services.  

Please complete this educational technology needs form to let us know if you have needs.

We will reach out if we are able to accommodate your need. If you have questions, please contact Kristina Gomez. 

Where can I find instructions on how to use Zoom or Canvas?

There are college resources available for students. Please see "Technology Needs" on the Student Guide to Online Instruction webpage. 


Community Resources

Can I still access food through the food pantry?

Anyone experiencing food insecurity is recommended to access community resources available at the following locations: Food Bank of Contra Costa and Solano and Leila by the Bay. The DVC Food Pantry will schedule on-campus grocery pick-ups in April and notify all current pantry-enrolled students. First time pantry users:  Please complete a quick and confidential Online Intake Application Form.

I am feeling stressed and worried. Where can I find resources to help me?

We know that you may be experiencing extra stress and financial burden during these times. There are resources available to you through:

1. The Student Assistance Program

2. Resources for Uncertain Times 

3. Referrals and Resources identified by the DVC Counseling Department.

Where can I find resources to help me through these uncertain times?

Organizations, both public and private, are stepping up to help in these uncertain times. Many of them are listed in these two documents:

The HOPE Center guide
Basic Needs resources


International


Other

How do I get information in another language? 
Select the "Google Translate" function in the upper right hand corner of any DVC webpage.
¿Cómo consigo información en otra lengua?
Seleccione la función de “Google Translate” arriba en la esquina a mano derecha de la página web.
۱- چگونه میتوانم به زبان دیگری اطلاعات بگیرم؟

۲-کار ترجمه گوگل را که در گوشه دست راست از صفحه وب وجود دارد انتخاب کنید

 

Are student government and student life activities still happening during the college closure? (hide)

Both the Inter Club Council and ASDVC are up and running. They will hold their weekly meetings via Zoom with links posted to DVCsync.