Frequently Asked Questions


Tools and Books for Student Online Learning | Registration Services |Financial Support | Student Support Services 
 |Instructional Services| Community Resources | International Students | Other

Still looking for answers?
Try our Got questions page
Or find out what services are offered on campus? 


Tools and Books for Student Online Learning

What if I don’t have a computer, or other technology necessary to take an online class?

 

We recognize that students may have technology needs. We want to track needs as they are coming up for you because we want to support you in completing your online courses and educational activities and services.  

Please complete this educational technology needs form to let us know if you have needs.

We will reach out if we are able to accommodate your need. If you have questions, please contact Kristina Gomez.

What do I do if my InSite or Canvas is locked?

Contact the IT Helpdesk, 925-229-6888 or email IT-help@4cd.edu 

What if I don't have internet access?

If you are in need of wi-fi, please visit “Resources for Students” to find out more about receiving free or upgraded wi-fi from Comcast.

Where can I find instructions on how to use Zoom or Canvas?

There are college resources available for students. Please see "Technology Needs" on the Student Guide to Online Instruction webpage. 

How do I get my books for fall classes?

Order your books online! Textbooks can be shipped directly to you (shipping fee applies) or you can pick them up on campus.

Visit the Pleasant Hill Book Center or the San Ramon Book Center for more details.


Registration Services 

I am on a waitlist for a class that starts this week but the class is not showing for me in Canvas. What do I do?

Classes will only show up in Canvas for you if you are registered in the class. Students on the waitlist do not have access to the class in Canvas. If the class has started you must email the instructor to request a Late Add Authorization code. If the class is full, the instructor is not obligated to provide you with a code to add the class.

How do I contact DVC student services like counseling or the admissions office?

All listed services are open M - Th through our website. We are still here to help our students. Visit any of the webpages below for live chat during open hours. Or pick up the phone and your call will be routed to a live person, just like in the past.

Admissions and Records 925-685-1310
Counseling Services 925-969-2140   
Welcome Services
Financial Aid 925-969-2009
Assessment Center
Disability Support Services  925-969-2185
Police Services 925-969-2785
San Ramon Campus

I have a question about a specific instructional program or student service. Who can I ask?

Students with subject or discipline specific questions should contact their program lead, department chair or area dean or manager. See the list of DVC support people by subject/area.

Can I still register for fall term?

Fall registration is still going on now. Full term classes started Monday, August 24, but there are many late start classes available. 

The class schedule is available to view on our website or visit our searchable schedule, and select Short-Term.

I am currently a high school student, and I want to take a class at DVC in Pleasant Hill or San Ramon. How do I enroll now that the college is closed to in-person visits?  
All of the "Steps to Enroll" for current high school students can now be completed online. Please visit Steps to Enroll for High School Students for step-by-step instructions. Please email Welcome Services with any questions.
I need a form to help with registration or my student record. Where can I find them online?

DVC has made most of our forms available online and they can be completed and submitted electronically. Please visit our electronic forms page. For assistance, email the Admissions and Records Office or call 925-685-1310.

I applied for graduation in spring 2020.  When will I get my diploma/certificate?  

Transcripts have been posted with degree information. As of August 19, all awards have been mailed via USPS. Please log in to your InSite portal account to track the status of your degree and/or certificate. If you have any questions contact the Admissions and Records Office


Financial Support 

I hear there are funds available from the government to help me stay in school during the pandemic. Where can I learn more?

Yes, funding is now available to all enrolled DVC students that have an emergency expense related to campus closure as a result of COVID-19.  You do not need to be eligible for federal student aid to qualify.  Visit the Covid-19 Emergency Grant webpage to learn about the limited funding, how to apply, and how receipt of funding may impact you.

If you have already received the emergency grant but need additional financial assistance due to an extenuating circumstance, please check your Insite email account regarding the appeal process to request additional funds. If you still have questions after reviewing the webpage, send an email to the basic needs staff. 

How can I make a payment other than online?

The DVC Cashier’s Office will be available on Tuesdays and Thursdays from 8AM-12PM to take payments over the phone. Please call 925-969-2105.

Do I need to pay for parking this fall term?

Parking permits will not be required during fall term. Vehicles parked in Staff or Disabled parking places without the proper placards will be ticketed.


Student Support Services 

How can I get a student ID card?

The Student Union Building will be open to offer student ID cards and other selected services. Students must come in person, observing mask and social distance protocols, to obtain a student ID card. Our in-person hours are Wednesdays and Thursdays 8:30am -5 pm and Fridays 10am -2pm.

How do I contact DVC student services like counseling or the admissions office?

All listed services are open M - Th through our website. We are still here to help our students. Visit any of the webpages below for live chat during open hours. Or pick up the phone and your call will be routed to a live person, just like in the past.

Admissions and Records 925-685-1310
Counseling Services 925-969-2140   
Welcome Services
Financial Aid 925-969-2009
Assessment Center
Disability Support Services  925-969-2185
Police Services 925-969-2785
San Ramon Campus

How do I get access to library resources - including textbooks - and services now that the library is closed?

The DVC Library (2nd floor) is closed to the public until further notice. But most services are online:

I am feeling stressed and worried. Where can I find resources to help me?

DVC’s Counseling Department can help you achieve your college, career, and personal life goals. We offer two types of counseling:

  • Academic counselors can help with your ed plan and career goals.
  • Wellness counselors are here to give emotional support. Sessions are free and confidential. If you need someone to talk to, they are here to help you.

To meet with a counselor, set up a counseling appointment online.

 

We also know that you may have extra stress and money worries during these times. There are resources to help you:

1. The Student Assistance Program

2. Resources for Uncertain Times

3. Referrals and Resources from the DVC Counseling Department.

Can I still access food through the food pantry?

Pleasant Hill Campus:

The Student Union Building is now open for you to access the Food Pantry. If you or your family are hungry, you can stop by the Pantry to pick-up free food to bring home. The hours are: 

  • Wednesdays     10:30am -4:30 pm
  • Thursdays     10:30am -4:30 pm
  • Fridays       10am -2 pm  

We also have teamed up with our Culinary Program. They will prepare take-home meals for our Food Pantry. Meals can be picked up on Thursday and Friday afternoons.  

San Ramon Campus:

San Ramon hosts a confidential program for students who are in need of support to meet their nutritional needs. To enroll in the program, please contact Shari Keller at skeller@dvc.edu.

Find more food programs on our basic needs website.


Instructional Services 

What do I do if my InSite or Canvas is locked?

Contact the IT Helpdesk, 925-229-6888 or email IT-help@4cd.edu 

I’m having trouble finding the details about when and how (or even if!!) my class meets. Where can I find instructions/information?

The course schedule  includes “Comments” for each class. These details can help you understand the exact requirements of each class. In your InSite account, these details are found as “Additional Information”. You can also find step-by-step instructions about how to understand your course details and if there are required meetings in our Student Scheduling Guide.

When are the campuses scheduled to reopen?

The college campuses (Pleasant Hill and San Ramon) will follow all of the guidelines set forth by the state, the county, and the college district to determine when it is safe to reopen. Due to the continuing shelter-in-place order, most fall 2020 classes and campus services will remain online. 

Where can I get information about online tutoring?

All tutoring services are offered remotely.

For help accessing tutoring or support, visit the  Academic Support Center. They can help you navigate Canvas, connect with tutoring support, and much more. For information, hours, and Zoom links visit the Academic Support Center (ASC).  
Students can also access NetTutor 24/7 via any Canvas course. 

DVC peer tutoring is available online!

For Pleasant Hill Classes: Please check the specific tutoring subject areas on the DVC Tutoring Services webpage for information about tutoring in your subject.

For San Ramon Classes: Visit the San Ramon Campus services page. Click on the "Tutoring Tab" or contact SRC tutors directly. SRCreadingandwriting@dvc.edu and SRCmathandscience@dvc.edu.

 

How do I get access to library resources - including textbooks - and services now that the library is closed?

The DVC Library (2nd floor) is closed to the public until further notice. But most services are online:


Community Resources

Can I still access food through the food pantry?

Pleasant Hill Campus:

The Student Union Building is now open for you to access the Food Pantry. If you or your family are hungry, you can stop by the Pantry to pick-up free food to bring home. The hours are: 

  • Wednesdays     10:30am -4:30 pm
  • Thursdays     10:30am -4:30 pm
  • Fridays       10am -2 pm  

We also have teamed up with our Culinary Program. They will prepare take-home meals for our Food Pantry. Meals can be picked up on Thursday and Friday afternoons.  

San Ramon Campus:

San Ramon hosts a confidential program for students who are in need of support to meet their nutritional needs. To enroll in the program, please contact Shari Keller at skeller@dvc.edu.

Find more food programs on our basic needs website.

I am feeling stressed and worried. Where can I find resources to help me?

We also know that you may have extra stress and money worries during these times. There are resources to help you:

1. The Student Assistance Program

2. Resources for Uncertain Times

3. Referrals and Resources from the DVC Counseling Department.

Where can I find resources to help me through these uncertain times?

Organizations, both public and private, are stepping up to help in these uncertain times. Many of them are listed in these two documents:

The HOPE Center guide
Basic Needs resources


International


Other

How do I get information in another language? 
Select the "Google Translate" function in the upper right hand corner of any DVC webpage.
¿Cómo consigo información en otra lengua?
Seleccione la función de “Google Translate” arriba en la esquina a mano derecha de la página web.
۱- چگونه میتوانم به زبان دیگری اطلاعات بگیرم؟

۲-کار ترجمه گوگل را که در گوشه دست راست از صفحه وب وجود دارد انتخاب کنید

Are student government and student life activities still happening during the college closure? 

Both the Inter Club Council and ASDVC are up and running. They will hold their weekly meetings via Zoom with links posted to DVCsync.  


For general questions about the changes to instruction, please visit CCCCD FAQs

Additional help for students from the State Chancellor's Office