Frequently Asked Questions


Tools and Books for Student Online Learning | Textbooks, Books, and Equipment Returns |Registration Services
Financial Support | Student Support Services 
 Instructional Services| Community Resources | International Students | Other

Still looking for answers?
Try our Got questions page
Or find out what services are offered on campus? 
Live web chats
 are available from many student services department pages during business hours.


Tools and Books for Student Online Learning

What if I don’t have a computer, or other technology necessary to take an online class?

Please complete the Student Technology Loan Form if you need to borrow a calculator, headphones, Chromebook, webcam, or wi-fi hotspot.

What do I do if my InSite or Canvas is locked?

Contact the IT Helpdesk, 925-229-6888 or email IT-help@4cd.edu 

What if I don't have internet access?

If you are in need of wi-fi, please visit “Resources for Students” to find out more about receiving free or upgraded wi-fi from Comcast.

Where can I find instructions on how to use Zoom or Canvas?

Check out our Online Learning Guides for information about Canvas, Zoom, and other useful college technologies.

How do I get my books for summer and fall classes?

Order your books online! Textbooks can be shipped directly to you (shipping fee applies) or you can pick them up on campus.

Visit the Pleasant Hill Book Center or the San Ramon Book Center for more details.


Textbooks, Books, and Equipment Returns 

When and where do I return laptops, calculators, and other technology equipment from summer session? 

If you are taking a class in the summer or fall and require equipment, please complete the Student Technology Loan Form.

Students may return equipment, books, or rental textbooks any time before the end of the summer 2021 session. For questions or to return items, see the DVC website for hours of operation or contact:

Note: Library books ONLY may be returned 24/7 to the book drop outside the Library Bldg.

Library drop box

Do NOT drop rental textbooks here.

Reminder: For your safety and the safety of our essential staff, face coverings are required at all times while on campus. 


Registration Services 

Can I still register for summer and fall term classes?

Some summer classes begin the week of May 24, with most summer classes starting the week of June 14. Many classes are still available.

Registration for fall classes is ongoing. Classes start the week of August 23.

I am on a waitlist for a class that starts in summer or fall, but the class is not showing for me in Canvas. What do I do?

Classes will only show up in Canvas for you if you are registered in the class. Students on the waitlist do not have access to the class in Canvas. If the class has started you must email the instructor to request an Add Authorization. If the class is full, the instructor is not obligated to provide permission for you to add the class. Registration in many classes changes daily and continues through the add/drop period (first two weeks for full-term classes). Students may email instructors to inquire about the potential of registering in their section.

How do I contact DVC student services like counseling or the admissions office?

Have a question? We are still here (virtually) to help you! Try our web chat feature.

Just write your question in the web chat. We are ready to help during business hours. Due to the volume online, you may have a wait, so please be patient and we will be with you as quickly as possible.

Web chat from the DVC home page and the following student service pages:

For the following departments, you can still pick up the phone and your call will be routed to a live person, just like in the past.

Admissions and Records 925-685-1310
Counseling Services 925-969-2140   
Financial Aid 925-969-2009
Disability Support Services  925-969-2185
Police Services 925-969-2785

I have a question about a specific instructional program or student service. Who can I ask?

Students with subject or discipline specific questions should contact their program lead, department chair or area dean or manager. See the list of DVC support people by subject/area.

I am currently a high school student, and I want to take a class at DVC in Pleasant Hill or San Ramon. How do I enroll?
All of the "Steps to Enroll" for current high school students can be completed online. Please visit Steps to Enroll for High School Students for step-by-step instructions. Please email Welcome Services with any questions.
I need a form to help with registration or my student record. Where can I find them online?

DVC has made most of our forms available online and they can be completed and submitted electronically. Please visit our electronic forms page. For assistance, email the Admissions and Records Office or call 925-685-1310.

I applied for my degree/certificate in spring 2021. When will I receive it?

Transcripts will be posted with degree information 8-10 weeks after the spring term. All awards will be mailed via USPS. Please log in to your InSite portal account to track the status of your degree and/or certificate. If you have any questions contact the Admissions and Records Office


Financial Support 

I hear there are funds available from the government to help me stay in school during the pandemic. Where can I learn more?

Yes, funding is available to all enrolled DVC students that have an emergency expense related to COVID-19. You do not need to be eligible for federal student aid to qualify. Visit the Covid-19 Emergency Grant webpage to learn about the limited funding, how to apply, and how receipt of funding may impact you.

If you have already received the emergency grant but need additional financial assistance due to an extenuating circumstance, please check your Insite email account regarding the appeal process to request additional funds. If you still have questions after reviewing the webpage, send an email to the basic needs staff. 

How can I make a payment other than online?

The DVC Cashier’s Office will be available on Tuesdays and Thursdays from 8am - 12pm to take payments over the phone. Please call 925-969-2105, or email questions to: DVCCashiersOffice@dvc.edu

Do I need to pay for parking this summer session?

Parking permits will not be required during summer session at the Pleasant Hill or San Ramon campuses. Vehicles parked in Staff or Disabled parking places without the proper placards will be ticketed.


Student Support Services 

I think that I have been exposed to COVID and I am scheduled to meet with classes on campus. What should I do?

All students should monitor themselves carefully for signs of illness and review the student safety checklist.

If you believe that you may have the virus and are attending classes at the Pleasant Hill or San Ramon Campus, please contact your professor to advise him or her and remain at home for at least 10 days.

Contra Costa County offers free testing. Visit the CCHS Website to make your appointment and follow the directions included in the confirmation email. Make sure to take your ID for your appointment on the day and time chosen. You will receive a text message with a link to your results within 24-48 hours. Testing is also available outside of Contra Costa County:

Solano County

Alameda County

San Joaquin County

Marin County

Is there a place open on campus where I can access computers?

Pleasant Hill campus

The Academic Support Center will be open on the in Library 150 for student computer use, printing, and WiFi access.

  • May 24-June 11:  10am-3pm Monday through Thursday
  • June 14-July 22: 10am-6pm Monday through Thursday

In addition, the online Academic Support Center will have tutors available via in many subjects to help students with study skills, Canvas access, and other challenges beyond course content. Please use the ASC Webpage to find the zoom link and other information. The online ASC zoom will be open:

  • May 24-July 22: 11am-4pm Monday through Thursday

San Ramon campus

At this time, the San Ramon campus does not have study facilities open to students. This may change if new county COVID guidance permits a return to campus.
 
Tutoring will be available during the 6-week summer session (starts June 14th.) Dates and times will be finalized and accessed on the Tutoring section  of the SRC Students Services webpage.

How can I get a student ID card?

The Student Union Building will be open to offer student ID cards and other selected services. Students must come in person, observing mask and social distance protocols, to obtain a student ID card. Our in-person hours are Wednesdays and Thursdays 8:30 am - 5 pm.

How do I contact DVC student services like counseling or the admissions office?

Have a question? We are still here (virtually) to help you! Try our web chat feature.

Just write your question in the web chat. We are ready to help during business hours. Due to the volume online, you may have a wait, so please be patient and we will be with you as quickly as possible.

Web chat from the DVC home page and the following student service pages:

For the following departments, you can still pick up the phone and your call will be routed to a live person, just like in the past.

Admissions and Records 925-685-1310
Counseling Services 925-969-2140   
Financial Aid 925-969-2009
Disability Support Services  925-969-2185
Police Services 925-969-2785

How do I get access to library resources - including textbooks - and services now that the library is closed?

The DVC Library (2nd floor) is closed to the public until further notice. But most services are online:

I am feeling stressed and worried. Where can I find resources to help me?

DVC’s Counseling Department can help you achieve your college, career, and personal life goals. We offer two types of counseling:

  • Academic counselors can help with your ed plan and career goals.
  • Wellness counselors are here to give emotional support. Sessions are free and confidential. If you need someone to talk to, they are here to help you.

To meet with a counselor, set up a counseling appointment online.

DVC also offers a telehealth program for students called CA Students Care. This FREE service provides access to 24/7 medical and mental telehealth care with TimelyMD. To register go to www.CAstudents.care and click “Sign In” to register with your .edu email address.

 

We also know that you may have extra stress and money worries during these times. There are resources to help you:

1. The Student Assistance Program

2. Resources for Uncertain Times

3. Referrals and Resources from the DVC Counseling Department.

Does DVC offer student health services?

DVC offers a telehealth program for students called CA Students Care. CA Students Care with TimelyMD provides free access to licensed providers that are available to diagnose non-emergency medical conditions, prescribe medications, and offer mental health support via phone or secure video visits from anywhere in the United States. This FREE service provides access to 24/7 medical and mental telehealth care with TimelyMD. To register go to www.CAstudents.care and click “Sign In” to register with your .edu email address.

When can I access food through the food pantry?

Pleasant Hill Campus Food Pantry hours (May 24 - August 12):

  • Wednesdays: 9:30 am - 4:00 pm
  • Thursdays: 9:30 am - 4:00 pm

San Ramon Campus hosts a confidential program for students who are in need of support to meet their nutritional needs. To enroll in the program, please contact Shari Keller at skeller@dvc.edu.

Find more food programs on our basic needs website.


Instructional Services 

What do I do if my InSite or Canvas is locked?

Contact the IT Helpdesk, 925-229-6888 or email IT-help@4cd.edu 

I’m having trouble finding the details about when and how (or even if!) my class meets. Where can I find instructions/information?

The course schedule  includes “Comments” for each class. These details can help you understand the exact requirements of each class. In your InSite account, these details are found as “Additional Information.” You can also find step-by-step instructions about how to understand your course details and if there are required meetings in our Student Scheduling Guide.

When are the campuses scheduled to reopen?

The college campuses (Pleasant Hill and San Ramon) will follow all of the guidelines set forth by the state, the county, and the college district to determine when it is safe to reopen. Most summer 2021 classes and campus services will remain online. The college is planning to offer more classes and services in person in fall 2021 in compliance with safety protocols.

Where can I get information about online tutoring?

For help accessing tutoring or support, visit the Academic Support Center. They can help you navigate Canvas, connect with tutoring support, and much more. For information, hours, and Zoom links visit the Academic Support Center (ASC).

Students can also access NetTutor 24/7 via any Canvas course.

DVC peer tutoring is available online!

For Pleasant Hill Classes: Please check the specific tutoring subject areas on the DVC Tutoring Services webpage for information about tutoring in your subject.

For San Ramon Classes:Visit the San Ramon Campus services page. Click on the Tutoring Tab or contact SRC tutors directly. SRCreadingandwriting@dvc.edu and SRCmathandscience@dvc.edu.

How do I get access to library resources - including textbooks - and services now that the library is closed?

The DVC Library (2nd floor) is closed to the public until further notice. But most services are online:

I think that I have been exposed to COVID and I am scheduled to meet with classes on campus. What should I do?

All students should monitor themselves carefully for signs of illness and review the student safety checklist.

If you believe that you may have the virus and are attending classes at the Pleasant Hill or San Ramon Campus, please contact your professor to advise him or her and remain at home for at least 10 days.

Contra Costa County offers free testing. Visit the CCHS Website to make your appointment and follow the directions included in the confirmation email. Make sure to take your ID for your appointment on the day and time chosen. You will receive a text message with a link to your results within 24-48 hours. Testing is also available outside of Contra Costa County:

Solano County

Alameda County

San Joaquin County

Marin County


Community Resources

I think that I have been exposed to COVID and I am scheduled to meet with classes on campus. What should I do?

All students should monitor themselves carefully for signs of illness and review the student safety checklist.

If you believe that you may have the virus and are attending classes at the Pleasant Hill or San Ramon Campus, please contact your professor to advise him or her and remain at home for at least 10 days.

Contra Costa County offers free testing. Visit the CCHS Website to make your appointment and follow the directions included in the confirmation email. Make sure to take your ID for your appointment on the day and time chosen. You will receive a text message with a link to your results within 24-48 hours. Testing is also available outside of Contra Costa County:

Solano County

Alameda County

San Joaquin County

Marin County

When can I access food through the food pantry?

Pleasant Hill Campus Food Pantry hours (May 24 - August 12):

  • Wednesdays: 9:30 am - 4:00 pm
  • Thursdays: 9:30 am - 4:00 pm

San Ramon Campus hosts a confidential program for students who are in need of support to meet their nutritional needs. To enroll in the program, please contact Shari Keller at skeller@dvc.edu.

Find more food programs on our basic needs website.

I am feeling stressed and worried. Where can I find resources to help me?

DVC’s Counseling Department can help you achieve your college, career, and personal life goals. We offer two types of counseling:

  • Academic counselors can help with your ed plan and career goals.
  • Wellness counselors are here to give emotional support. Sessions are free and confidential. If you need someone to talk to, they are here to help you.

To meet with a counselor, set up a counseling appointment online.

DVC also offers a telehealth program for students called CA Students Care. This FREE service provides access to 24/7 medical and mental telehealth care with TimelyMD. To register go to www.CAstudents.care and click “Sign In” to register with your .edu email address.

We also know that you may have extra stress and money worries during these times. There are resources to help you:

1. The Student Assistance Program

2. Resources for Uncertain Times

3. Referrals and Resources from the DVC Counseling Department.

Where can I find resources to help me through these uncertain times?

Organizations, both public and private, are stepping up to help in these uncertain times. Many of them are listed in these two documents:


International


Other

How do I get information in another language? 
Select the "Google Translate" function in the upper right hand corner of any DVC webpage.
¿Cómo consigo información en otra lengua?
Seleccione la función de “Google Translate” arriba en la esquina a mano derecha de la página web.
۱- چگونه میتوانم به زبان دیگری اطلاعات بگیرم؟

۲-کار ترجمه گوگل را که در گوشه دست راست از صفحه وب وجود دارد انتخاب کنید

Are student government and student life activities still happening? 

Both the Inter Club Council and ASDVC are up and running during the fall and spring terms. They will hold their weekly meetings via Zoom with links posted to DVCsync.  


For general questions about the changes to instruction, please visit CCCCD FAQs

Additional help for students from the State Chancellor's Office