Frequently Asked Questions


Technology and Books for Student Learning |Registration Services
Financial Support | Student Support Services 
 Instructional Services| Community Resources | International Students | Other

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Technology and Books for Student Learning

What if I don’t have a computer, or other technology necessary to take a class?

Please complete the Student Technology Loan Form if you need to borrow a calculator, headphones, Chromebook, webcam, or wi-fi hotspot.

What do I do if my InSite or Canvas is locked?

Contact the IT Helpdesk at 925-229-6888, or submit a ticket request to the IT Helpdesk.

What if I don't have internet access?

If you are in need of wi-fi, please visit Resources for Students to find out more about receiving free or upgraded wi-fi from Comcast.

Where can I find instructions on how to use Zoom or Canvas?

Check out our Online Learning Guides for information about Canvas, Zoom, and other useful college technologies.

How do I get my books for fall classes?

Order your books and supplies online! They can be shipped directly to you (shipping fee applies) or you can pick them up on campus from the Book Center. You can find the textbooks and supplies for your classes by searching for the class at the Book Center website.

Visit the Pleasant Hill Book Center or the San Ramon Book Center for more details.

How do I borrow a Chromebook, Hotspot, and/or Calculator?
If you are taking a class and require technology equipment, please complete the Student Technology Loan Form.
When and where do I return laptops, calculators, and other technology equipment?

Equipment that has been loaned can be returned to the Library, second floor, Monday - Thursday from 8 am - 5 pm, no appointment required.

Note: Library books may ONLY be returned 24/7 to the book drop outside the Library Bldg.

Library drop box

Do NOT drop rental textbooks, laptops, or other IT equipment here.

Reminder: For your safety and the safety of our essential staff, face coverings are required at all times while indoors on campus. 


Registration Services 

Can I still register for fall term classes?

Registration for fall classes is ongoing. Many classes are still available.

I am on a waitlist for a class that starts in fall, but the class is not showing for me in Canvas. What do I do?

Classes will only show up in Canvas for you if you are registered in the class. Students on the waitlist do not have access to the class in Canvas. If the class has started you must email the instructor to request an Add Authorization. If the class is full, the instructor is not obligated to provide permission for you to add the class. Registration in many classes changes daily and continues through the add/drop period (first two weeks for full-term classes). Students may email instructors to inquire about the potential of registering in their section.

How do I contact DVC student services like counseling or the admissions office?

DVC is open to the public and many instructional departments and student services are available remotely to answer your questions and assist you. Please check department web pages for more information and further instructions.

Reminder: For your safety and the safety of our essential staff, face coverings are required at all times while indoors on campus.

Student Services office hours

I have a question about a specific instructional program or student service. Who can I ask?

Students with subject or discipline specific questions should contact their program lead, department chair or area dean or manager. See the list of DVC support people by subject/area.

I am currently a high school student, and I want to take a class at DVC in Pleasant Hill or San Ramon. How do I enroll?
All of the "Steps to Enroll" for current high school students can be completed online. Please visit Steps to Enroll for High School Students for step-by-step instructions. Please email Welcome Services with any questions.
I need a form to help with registration or my student record. Where can I find them online?

DVC has made most of our forms available online and they can be completed and submitted electronically. Please visit our electronic forms page. For assistance, email the Admissions and Records Office or call 925-685-1310.

I applied for my degree/certificate in spring 2021 or summer 2021. When will I receive it?

Transcripts will be posted with degree information 8-10 weeks after the spring term or summer session. All awards will be mailed via USPS. Please log in to your InSite portal account to track the status of your degree and/or certificate. If you have any questions contact the Admissions and Records Office


Financial Support 

I hear there are funds available from the government to help me stay in school during the pandemic. Where can I learn more?

Yes, funding is available to all enrolled DVC students that have an emergency expense related to COVID-19 or their cost of attendance. You do not need to be eligible for federal student aid to qualify. Visit the Covid-19 Emergency Grant page to learn about the funding, how to apply, and how receipt of funding may impact you. If you still have questions about the emergency relief after reviewing the COVID-19 Emergency Grant webpage, send an email to the basic needs staff.

If you have not applied for financial aid, you are high encouraged to complete a FAFSA or CA Dream Act application to help meet your cost of attendance. To learn more about how to apply for financial aid visit the financial aid office.

How can I make a payment other than online?

The DVC Cashier’s Office will be available at the hours listed below to take payments over the phone. Please call 925-969-2105, or email questions to: DVCCashiersOffice@dvc.edu

Cashier's Office fall hours

Monday: 9:00 am - 4:30 pm
Tuesday: 9:00 am - 4:30 pm
Wednesday: 9:00 am - 4:30 pm
Thursday: 9:00 am - 4:30 pm
Friday: Closed

Do I need to pay for parking this fall term?

Parking: Take note of which campus your classes will be held in person and be sure to read about parking details for each campus.

Pleasant Hill Campus
San Ramon Campus:
  • Parking is always free.
  • No permit is required.

District Parking Information

https://www.4cd.edu/pd/operations.html#parking


Student Support Services

What safety protocols do I have to follow if I want to visit one of the college campuses?

Please visit our COVID-19 Safety FAQs to learn about requirements for vaccines, masks and self-assessments.

I think that I have been exposed to COVID and I am scheduled to attend classes on campus. What should I do?

Students are not permitted to enter the campus and must notify their instructor if: 

  1. they have tested positive for COVID-19,
  2. they are experiencing any COVID-19 symptoms. They must leave the area if they develop symptoms while on campus or,
  3. they have been in close contact (for 15 minutes within 6 feet) with or otherwise exposed to a known or suspected case of COVID-19.

Contra Costa County offers free testing. Visit the CCHS Website to make your appointment and follow the directions included in the confirmation email. Make sure to take your ID for your appointment. You will receive a text message with a link to your results within 24-48 hours. Testing is also available outside of Contra Costa County:

All students should monitor themselves carefully for signs of illness and review the student safety checklist.

Is there a place open on campus where I can access computers and printers or participate in my class on Zoom (Zoom Zones)?  

Pleasant Hill campus

For your safety and the safety of our essential staff, face coverings are required at all times while indoors on campus.

Academic Support Center

The ASC will be open in Library 149 and 150 for student computer use, printing, and WiFi access.

Library 149

  • Monday, Wednesday, Thursday: 9 am - 9 pm
  • Tuesday: 2:30 pm - 9 pm

Library 150

  • Monday - Thursday: 9 am - 9 pm
  • Friday: 10 am - 2 pm

In addition, the online Academic Support Center will have tutors available in many subjects to help students with study skills, Canvas access, and other challenges beyond course content. Please use the ASC Webpage to find the zoom link and other information.

Online hours:

    • Monday - Thursday: 10 am - 4 pm
    • Friday: 10 am - 2 pm

Student Centers

Student Centers will be opening on campus throughout the fall semester. Stay tuned for updated information.


Library

DVC Library (2nd floor), Pleasant Hill Campus, will be open Monday - Thursday 8 am - 5 pm. Computers, printers, copiers, individual study space, group study rooms, student ID creation, textbook reserves, equipment checkout, and prayer/meditation room will be available for use.

Staff will be available to answer your questions during the fall term.


Physical Science Building, 110 (PS 110)

PS-110 has computers with cameras and headphones, printer, scanner, physical and biological science tutoring, quiet and group study spaces, select text books and equipment.

  • Monday - Thursday: 9 am – 5 pm
  • Friday: 10 am - 4 pm

 San Ramon campus

For your safety and the safety of our essential staff, face coverings are required at all times while indoors on campus.

Open computer access starting August 23 at:

Learning Commons (computers and printer)

Computers, printer, pop-up bookstore (first 3 weeks of semester), café (open 8 am - 2 pm).

  • Monday - Thursday: 8 am - 6 pm
Library / Academic Support Center (ASC)

Laptops for checkout, printer, scanner, study rooms, quiet study space.

  • Monday - Thursday: 9 am - 6 pm

SRC Students Services webpage.

How can I get a student ID card?

The Student Union Building will be open to offer student ID cards and other selected services. Students must come in person, and observe masking protocols, to obtain a student ID card. Our in-person hours are Monday - Thursday, 9 am - 3 pm. Staff are available to answer questions during remote hours on Mondays 7 am - 9 am and 3 pm - 5:30 pm.

How do I contact DVC student services like counseling or the admissions office?

DVC is open to the public and available remotely to answer your questions and assist you. Please check department web pages for more information and further instructions.

Reminder: For your safety and the safety of our essential staff, face coverings are required at all times while indoors on campus.

Student Services office hours

Are the DVC Libraries on the Pleasant Hill and San Ramon campuses open?

Yes, we're back!

  • The Pleasant Hill Library will be open for full services during the Fall 2021 semester Monday - Thursday, 8 am - 5 pm.
  • The San Ramon Library/Academic Support Center will be open Monday - Thursday, 9 am - 6 pm.

Masks must be worn at all times when inside the libraries.

Check the DVC Library website for more information on services.

I am feeling stressed and worried. Where can I find resources to help me?

DVC’s Counseling Department can help you achieve your college, career, and personal life goals. We offer two types of counseling:

  • Academic counselors can help with your ed plan and career goals.
  • Wellness counselors are here to give emotional support. Sessions are free and confidential. If you need someone to talk to, they are here to help you.

To meet with a counselor, set up a counseling appointment online.

DVC also offers a telehealth program for students called CA Students Care. This FREE service provides access to 24/7 medical and mental telehealth care with TimelyMD. To register go to www.CAstudents.care and click “Sign In” to register with your .edu email address.

 

We also know that you may have extra stress and money worries during these times. There are resources to help you:

1. The Student Assistance Program

2. Resources for Uncertain Times

3. Referrals and Resources from the DVC Counseling Department.

Does DVC offer student health services?

DVC offers a telehealth program for students called CA Students Care. CA Students Care with TimelyMD provides free access to licensed providers that are available to diagnose non-emergency medical conditions, prescribe medications, and offer mental health support via phone or secure video visits from anywhere in the United States. This FREE service provides access to 24/7 medical and mental telehealth care with TimelyMD. To register go to www.CAstudents.care and click "Sign In" to register with your .edu email address.

When can I access food through the food pantry?

Pleasant Hill Campus Food Pantry hours:

  • Wednesdays and Thursdays: 10:30 am - 4:30 pm
  • Fridays: 10 am - 2 pm

San Ramon Campus hosts a confidential program for students who are in need of support to meet their nutritional needs. To enroll in the program, please contact Shari Keller at skeller@dvc.edu.

Find more food programs on our basic needs website.


Instructional Services 

What do I do if my InSite or Canvas is locked?

Contact the IT Helpdesk at 925-229-6888, or submit a ticket request to the IT Helpdesk.

I’m having trouble finding the details about when and how (or even if) my class meets. Where can I find instructions/information?

The course schedule  includes “Comments” for each class. These details can help you understand the exact requirements of each class. In your InSite account, these details are found as “Additional Information.” You can also find step-by-step instructions about how to understand your course details and if there are required meetings in our Student Scheduling Guide.

What safety protocols do I have to follow if I want to visit one of the college campuses?

Please visit our COVID-19 Safety FAQs to learn about requirements for vaccines, masks and self-assessments.

Where can I get information about online tutoring?

Free tutoring and support is available online and on campus.  Learn more at DVC: Tutoring and Academic Support

How do I get access to library resources - including textbooks - and services?

Yes, we're back!

  • The Pleasant Hill Library will be open for full services during the Fall 2021 semester Monday - Thursday, 8 am - 5 pm.
  • The San Ramon Library/Academic Support Center will be open Monday - Thursday, 9 am - 6 pm.

Masks must be worn at all times when inside the libraries.

Check the DVC Library website for more information on services.

I think that I have been exposed to COVID and I am scheduled to meet with classes on campus. What should I do?

Students are not permitted to enter the campus and must notify their instructor if: 

  1. they have tested positive for COVID-19,
  2. they are experiencing any COVID-19 symptoms. They must leave the area if they develop symptoms while on campus or,
  3. they have been in close contact (for 15 minutes within 6 feet) with or otherwise exposed to a known or suspected case of COVID-19.

Contra Costa County offers free testing. Visit the CCHS Website to make your appointment and follow the directions included in the confirmation email. Make sure to take your ID for your appointment. You will receive a text message with a link to your results within 24-48 hours. Testing is also available outside of Contra Costa County:

All students should monitor themselves carefully for signs of illness and review the student safety checklist.


Community Resources

When can I access food through the food pantry?

Pleasant Hill Campus Food Pantry hours:

  • Wednesdays and Thursdays: 10:30 am - 4:30 pm
  • Fridays: 10 am - 2 pm

San Ramon Campus hosts a confidential program for students who are in need of support to meet their nutritional needs. To enroll in the program, please contact Shari Keller at skeller@dvc.edu.

Find more food programs on our basic needs website.

I am feeling stressed and worried. Where can I find resources to help me?

DVC’s Counseling Department can help you achieve your college, career, and personal life goals. We offer two types of counseling:

  • Academic counselors can help with your ed plan and career goals.
  • Wellness counselors are here to give emotional support. Sessions are free and confidential. If you need someone to talk to, they are here to help you.

To meet with a counselor, set up a counseling appointment online.

DVC also offers a telehealth program for students called CA Students Care. This FREE service provides access to 24/7 medical and mental telehealth care with TimelyMD. To register go to www.CAstudents.care and click “Sign In” to register with your .edu email address.

We also know that you may have extra stress and money worries during these times. There are resources to help you:

1. The Student Assistance Program

2. Resources for Uncertain Times

3. Referrals and Resources from the DVC Counseling Department.

Where can I find resources to help me through these uncertain times?

Organizations, both public and private, are stepping up to help in these uncertain times. Many of them are listed in these two documents:


International


Other

How do I get information in another language? 

Select the "Google Translate" function in the upper right hand corner of any DVC webpage.

¿Cómo consigo información en otra lengua?

Seleccione la función de “Google Translate” arriba en la esquina a mano derecha de la página web.

۱- چگونه میتوانم به زبان دیگری اطلاعات بگیرم؟

۲-کار ترجمه گوگل را که در گوشه دست راست از صفحه وب وجود دارد انتخاب کنید

How do I get involved with student government and student life activities?

Both the Inter Club Council and ASDVC are up and running during the fall and spring terms. They will hold their weekly meetings via Zoom with links posted to DVCsync.


For general questions about the changes to instruction, please visit CCCCD FAQs

Additional help for students from the State Chancellor's Office