|Monday - Thursday||4:30-6 pm|
|Friday - Sunday||closed|
|We can help with||We can't help with|
|DVC password support||Non-DVC software support|
|Insite app and portal||Personal device support|
|InSite email (access & navigation)||School work or tutoring|
|Canvas LMS (access & navigation)||Viruses|
|Course schedule search||Note: For the protection of DVC students and Student Technology Help Desk (STHD) team members, the STHD team is not permitted to work on student devices, which includes installing software or providing instructions to users on how to fix computer problems. STHD team members will not handle your device.|
|Free MS Office/365|
|DVCsync Student Life|
|Printing system help|
For additional help with any Canvas related issues:
🔗 The Canvas Student Guide is an extensive resource with tutorials related to all things Canvas. Search by subject and find detailed instructions with images to help guide you. (Or, search and watch a Canvas video tutorial.)
📱Call Canvas Support for DVC Students - 844-303-5586 for 24-7 support.
🖱 Click Help from the Global Navigation menu (far left) once logged into Canvas.
📧 Contact your instructor. Check your course syllabus for your instructor's preferred method of contact and/or check out the DVC Faculty Directory
From the DVC homepage, click Canvas from the top menu and log in with your InSite username and password.
Courses you are enrolled in will automatically appear in your Canvas Dashboard, usually starting the first day of the term. (If you don't see your courses automatically, check to see if they are in another spot. In the global navigation menu on the far left, click "Courses," then click "All Courses." Here is where you will see a list of all the Canvas courses you have taken at DVC, past and present. Any courses with the star highlighted will show up in your Dashboard. If you see a course in this list you would like to show up in your Dashboard, click the star next to the course name.)
At this point, not all instructors use Canvas as their preferred method of communicating with students. If you don't see a course, your instructor may not have published his/her Canvas shell, meaning there are no materials there you are missing. You can confirm your enrollment in the class through InSite.
There is a slight delay between the time you add a class and the time your class will appear in Canvas. InSite "talks" to Canvas periodically through each day. If your instructor is using Canvas, your class should appear within 24 hours.
Check InSite to confirm you are still enrolled in the course. InSite communicates with Canvas, so if you have been dropped from a class for non-attendance, you will no longer see that course in your Dashboard.