Student Technology Help Desk

technology help desk signLooking for help with Canvas, Insite, or other campus technology?  Contact the Student Technology Help Desk or view their list of Frequently Asked Questions

Days Hours
Monday - Thursday 4:30-6 pm

 

Contact

  • Email: StudentTechHelp@dvc.edu
  • Call: 925-969-2591 (on campus ext. 22591)
  • In-person: 2nd floor in the Library (turn right after entering the building)  Campus Map  

Guide to Services

We can help issues such as: We can't help issues such as:
green plus sign DVC password support red no sign Non-DVC software support 
green plus sign Insite app and portal  red no sign Personal device support
green plus sign InSite email (access & navigation) red no sign School work or tutoring
green plus sign Canvas LMS (access & navigation) red no sign Viruses
green plus sign Course schedule search  Note: For the protection of DVC students and Student Technology Help Desk (STHD) team members, the STHD team is not permitted to work on student devices, which includes installing software or providing instructions to users on how to fix computer problems. STHD team members will not handle your device.   
green plus sign WiFi configuration
green plus sign Free MS Office/365 
green plus sign DVCsync Student Life 
green plus sign Printing system help
green plus sign DVC website 

Additional help 

For additional help with any Canvas related issues:

🔗 The Canvas Student Guide is an extensive resource with tutorials related to all things Canvas.  Search by subject and find detailed instructions with images to help guide you.  (Or, search and watch a Canvas video tutorial.)

📱Call 24/7 Canvas Support for DVC Students - 844-303-5586.

🖱 Click Help from the Global Navigation menu (far left) once logged into Canvas.

📧  Contact your instructor.  Check your course syllabus for your instructor's preferred method of contact and/or check out the DVC Faculty Directory


Frequently asked questions

How do I access Canvas?

From the DVC homepage, click Canvas from the top menu and log in with your InSite username and password.

How do I add my Canvas courses for this term?

Courses you are enrolled in will automatically appear in your Canvas Dashboard, usually starting the first day of the term.  (If you don't see your courses automatically, check to see if they are in another spot.  In the global navigation menu on the far left, click "Courses," then click "All Courses."  Here is where you will see a list of all the Canvas courses you have taken at DVC, past and present.  Any courses with the star highlighted will show up in your Dashboard.  If you see a course in this list you would like to show up in your Dashboard, click the star next to the course name.)  

I don't see all my courses in Canvas.  Help!

At this point, not all instructors use Canvas as their preferred method of communicating with students.  If you don't see a course, your instructor may not have published his/her Canvas shell, meaning there are no materials there you are missing.  You can confirm your enrollment in the class through InSite.

I just added a course, but I don't see the Canvas course in my Dashboard.  Help!

There is a slight delay between the time you add a class and the time your class will appear in Canvas.  InSite "talks" to Canvas periodically through each day.  If your instructor is using Canvas, your class should appear within 24 hours.

One of my Canvas courses disappeared mid-term.  What happened?

Check InSite to confirm you are still enrolled in the course.  InSite communicates with Canvas, so if you have been dropped from a class for non-attendance, you will no longer see that course in your Dashboard.