Student Guide: Transition to Remote Instruction


During this emergency closure, instruction will be moved online to help students progress through coursework. Please review the materials here to help guide you through this transition.

Student Responsibilities During Emergency Campus Disruptions

  • Please check your InSite email daily to receive important updates from the college and instructors.
  • Log into Canvas with your InSite username and password.
  • Verify that your instructors have published their courses. 
    • If you do not see one of your courses reach out to your instructor via DVC InSite email.
  • Look for communication from instructors. This includes changes to your course schedule and instructions for how to complete learning activities during the emergency.
    • This could be communicated via InSite email, Canvas Inbox, Canvas announcements, or Canvas pages.  Learn more about these technologies in Technology Help.
  • Log into Canvas during each of your regularly scheduled class times at minimum. 
    • Some instructors will expect you to view lectures or participate in other learning activities remotely during regularly scheduled class times.
    • Others may have pre-recorded lectures and other learning activities to complete by specific due dates. 
    • Learn more about using Canvas for remote learning below.
  • If circumstances arise and you are unable to make timely progress on your coursework:
    • Use InSite email or Canvas Inbox to communicate with your instructor to see if accommodations are available.
    • If you are having issues communicating with your instructor, please reach out to the Department Chair.
    • Refer to Admissions & Records for additional information or questions on course enrollment or withdrawals.

Online Learning Tips

Technology Needs

Will I need a desktop or laptop computer?

While mobile apps exist for InSite and Canvas, you will likely need a desktop or laptop computer to complete all of your coursework remotely.

What can I do to make sure my laptop/desktop is ready?

Make sure your web browser is up-to-date.  Chrome, Firefox, and Safari all work really well with Canvas and InSite.

What if I don’t have a computer or other necessary technology?


We recognize that students may have technology needs. We want to track needs as they are coming up for you because we want to support you in completing your online courses and educational activities and services.  

Please complete this educational technology needs form to let us know if you have needs.

We will reach out if we are able to accommodate your need. If you have questions, please contact Kristina Gomez.

What if I don’t have internet access?

If you are in need of wi-fi, please visit “Resources for Students” to find out more about receiving free or upgraded wi-fi from Comcast.

Technology Help

General Technology/Password Help

For password help, Insite portal access, or registration technical problems, contact District IT:

For general technology support, including DVC-owned equipment returns/issues, contact DVC IT:

InSite Tips

Access InSite via your computer or download the app through Google Play or the Apple App Store.

  • Insite email tileAccess DVC email by clicking the “Email” tile.
  • Access Microsoft Office
    • In InSite, click the “Email” tile, then click the 3x3 grid of dots in the upper left to connect to OneDrive (the web-based version of Word/Powerpoint/Excel)
    • In InSite, click the “Resources” tile and choose “Free Microsoft Office” to download the full version of Office for your device.

Canvas LogoCanvas Tips

Most remote instruction will take place via Canvas.


Many instructors will use Zoom/ConferZoom to host remote class sessions or office hours via video-conference.


You may be asked to use Proctorio, a secure online exam proctoring tool. Proctorio allows you to take assessments remotely.

Remote Student Services and Support


  • NetTutor provides free online tutoring to students in most subjects and is available 24/7.  You can access NetTutor through any of your Canvas Course shells.
  • DVC Tutoring services will be transitioning to a remote option. Tutoring will be available starting the week of March 23. Please visit the Academic Support Center page for help. 
  • For the most recent updates on subject specific area tutoring, please see the Tutoring Services page.


Please go to the E-Counseling webpage to review online appointment options and to schedule an appointment with a counselor. Students may also make an appointment by calling 925-969-2140. Note: There is a temporary hold on drop-in, Maximum Time Frame, Dismissal, and evaluation appointments until April 6. Please check the E-Counseling webpage regularly for updates.

Students can also view and access counseling resources on Insite through the “Counseling” tile.

Disability Support Service

DSS partners with instructors to provide services for students with disabilities. DSS assists students with captioning, note-taking, or extended time on assessments.

  • DSS Counselors will be available remotely. Please email them with brief questions or to request an appointment:
  • DSS Tutors are available. Please see the “Tutoring Section” on the Disability Support Services page to access these services.


On the DVC Library web page, you can:

Additional Help

For additional questions: