Priority registration begins Nov 17! Search the online schedule now for in-person, hybrid & online classes. 

Spring Schedule

TimelyCare & Physical Health Services

TimelyCare Telehealth Services for Students

Your well-being matters at DVC. From free 24/7 telehealth services for medical and mental health care to on-campus resources that support your physical health and overall wellness, we’re here to help you thrive. Explore the options available to stay healthy, balanced and supported throughout your college journey.

FREE 24/7 Healthcare Services

Get on-demand support from counselors, doctors, nurse practitioners, and more, right at your fingertips!

Using TimelyCare Telehealth Services

Learn how to access TimelyCare telehealth services below.

  • TimelyCare offers FREE 24/7 medical and mental telehealth services for all current students as part of the DVC Health Services program. This service is funded collaboratively by Associated Students of Diablo Valley College and the college.

  • The TimelyCare telehealth service is available for currently enrolled DVC students 18 years old and above.

  • When you're feeling sick or overwhelmed, you can talk to a licensed Medical providers can diagnose common conditions (such as a cold, flu, or sinus infection). Mental Health providers offer scheduled counseling sessions and TalkNow service which gives students a safe space to talk about topics such as stress, anxiety, relationship issues, or depression.

    Scheduled counseling offers up to twelve 45-minute sessions and unlimited TalkNow 24/7, renewing each academic year.

    TimelyCare Counselors can offer support for:

    • Stress and anxiety
    • Adjustment issues
    • Relationship issues
    • Depression
    • Grief and loss
    • Trauma and PTSD
    • Alcohol misuse/abuse
    • Panic disorders and more.

    Licensed providers are available to diagnose non-emergent medical conditions, prescribe medications and offer mental health support via phone or secure video visits.

  • TimelyCare has no limits for MedicalNow, Scheduled medical appointments, and TalkNow services. Scheduled counseling is limited to 12 sessions every academic year (August 1st through July 31st).

  • Yes, student privacy is followed as outlined in the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). TimelyMD privacy statement.

  • Our technology was built to be accessible anywhere in the world that has a stable internet connection. If you are outside of the U.S. in a country without internet restrictions, you may be able to access TalkNow (immediate emotional support) by using a U.S.-based VPN or US-based phone number. TalkNow is the only service that may be available internationally.

  • To register for TimelyCare services follow these steps:

    • Visit the TimelyCare homepage.
    • Select the "Sign In" button at the top.
    • Sign up using your
      • FIRST AND LAST NAME as they appear on your student ID,
      • your DATE OF BIRTH,
      • and your .edu SCHOOL EMAIL ADDRESS to verify account eligibility.
    • Create your password.
    • Agree to Terms and Conditions.
    • Select the "Sign Up" button.

    If you are under the age of 18, please email basicneeds@dvc.edu for more information on resources and services that may be available to you.

FAQ's

Check out these FAQ's for more information about TimelyCare telehealth services.

TimelyCare is an independent company that provides virtual health care visits for college students and works hand-in-hand with on-campus resources.

The TimelyCare telehealth Initiative was offered for one year by ASDVC in collaboration with Diablo Valley College and the college has fully funded year two.

Additional Services

  • If you are on campus and feeling overwhelmed, stressed, upset, or need to check in, you can come to Counseling and let the front desk staff know you want to do a "crisis drop-in." We will do our best to have a wellness counselor connect with you. The Counseling Center is located on the second floor of the Student Services Building on the Pleasant Hill Campus and in the Administration Building at the San Ramon Campus. You may also call the Counseling Centers: 

    • PH campus: (925) 969-2140
    • SR campus: (925) 551-6209

    DVC also offers a Wellness program with support from the Wright Institute. Wellness counseling is available in person at both the San Ramon and Pleasant Hill Campuses, as well as online via Zoom.

    Mental Health Resources

  • Do you need help getting out of or talking through a difficult situation with a partner or family member? How to report and find help.

    Sexual Assault and Domestic Violence Resources

  • The Community Dental Hygiene Clinic provides low cost, high quality dental cleanings to the local community. As this is a teaching clinic, students enrolled in our Dental Hygiene programs will be conducting the evaluations and cleanings.

    Dental Hygiene Clinic

  • Overdose can happen anywhere. Narcan Nasal Spray is used in the event of a suspected narcotic (opioid) overdose. Diablo Valley College is proud to provide Narcan (Naloxone) nasal spray and testing strips to all DVC students. The Narcan Nasal Spray can be accessed at the Pleasant Hill Campus Student Life Building and the San Ramon Campus Learning Commons. Naloxone online and Canvas trainings occur throughout the semester and are open to all. Check the DVC events page for more information.

    Find Naloxone Training

External Resources

The resources and organizations listed on this page are provided by entities that operate independently from Diablo Valley College. Diablo Valley College does not assume responsibility for the ongoing accuracy, availability or services provided by these external entities. Students are encouraged to verify information and make decisions based on their individual needs.