Policies

To comply with federal, state, and institutional regulations and guidelines, the DVC Financial Aid Office has outlined the policies that apply to all students applying for and receiving financial aid. Students are expected to read and understand the Contra Costa Community College District's Financial Aid Terms of Agreement and the following policies.

On this page:

Satisfactory Academic Progress (SAP)

It is required that all students receiving financial aid meet Satisfactory Academic Progress (SAP) standards every semester. In order to keep your financial aid award, you must:

  • earn a semester GPA of a 2.0 or higher,
  • maintain a cumulative financial aid GPA of a 2.0 or higher,
  • complete at least 67 percent or more of all units attempted every semester,
  • complete your educational goal within 150 percent of the published requirement of the goal.

Failure to meet any of the items above can result in being placed on a financial aid warning or suspension status, which can negatively affect your financial aid.

For more information on our SAP policies, see to the Satisfactory Academic Progress Policy.

For more information on the 67 percent SAP requirement, see the 67 percent grid.

Return of financial aid funds

When a student is awarded financial aid, it is assumed they will complete courses with satisfactory grades and attend school for the entire period the financial aid was awarded for. Students who do not remain eligible for financial aid may be required to return all or some of their award. This is also known as financial aid repayment.

Withdrawing from classes

Financial aid repayment is required for students who completely withdraw from all classes prior to completing 60 percent of the semester. Financial aid repayment includes, but is not limited to, students who are awarded the Pell Grant, Supplemental Opportunity Grant, and direct loans.

Students who complete more than 60 percent of the semester and then completely withdraw from classes are considered to have earned 100 percent of the financial aid disbursed to them and there is no repayment.

Students who receive federal financial aid for the 2018-2019 academic year and withdraw prior to the following dates may be subject to repayment:

  • Fall 2018: November 2, 2018
  • Spring 2019: April 4, 2019
  • Summer: Varies based on student enrollment activity

Students will have 30 days from the date of notification to return the amount owed to Diablo Valley College.  If the repayment amount is not made in full, the amount owed will be reported to the U.S. Department of Education for the student to make satisfactory payment arrangements after 45 days.

Please note that students who owe repayment of aid will not be eligible to receive financial aid at any college until the repayment conditions are met.

Failing to earn a passing grade

Financial aid repayment is required for students who fail to earn a passing grade in all classes during a semester for which financial aid has been awarded.

If the student cannot document their last date of attendance, our office will determine if that the student unofficially withdrew at the 50 percent point of the semester.

If the student is able to document that they attended class past the 60 percent point of the semester, then no repayment will occur.  The student must submit written documentation verifying attendance within 30 days of repayment notification.

Failing to begin attendance (no show)

If students are awarded financial aid, but fail to attend any of their classes, the student will be ineligible for the award and all aid will be canceled. A financial aid hold will be placed on the student's record and the student will be responsible for repaying the funds to the college.

If students are awarded financial aid, but fail to attend some of their registered classes, the original award will be adjusted. If it is determined that the student has been overpaid by financial aid, a financial aid hold will be placed on the student’s record and the student will be responsible for repaying the college.

Changes in enrollment status

Students receiving the Pell Grant will generally receive two payments per semester. Around the midpoint of each semester, the award will be re-calculated based on any changes to the student's enrollment. The Pell Grant award will be automatically increased or decreased according to the enrollment status.

Re-calculation dates:

  • Fall 2018: October 22, 2018
  • Spring 2019: March 25, 2019

If it is determined that the student has been over awarded for the semester, the student will be responsible for repaying the overage back. The student will be notified of the overpayment and given 30 days to pay the debt owed. The amount owed will be reported to the National Student Loan Data System (NSLDS) and the student will not be eligible to receive additional federal financial aid at any college until satisfactory payments arrangements are made.  

If the overpayment amount is not repaid within 30 days of notice, the debt will be referred to the Department of Education for collection. Do not contact the Department of Education about the collection until at least two weeks from the date of the original repayment due date.

Receiving Federal Financial Aid from multiple colleges

A student cannot receive aid from more than one college for the same period of enrollment.  Students that have received aid from multiple colleges for the same term will be required to repay the award amount.  If this occurs, the student will be notified in writing of the amount owed and repayment options.

Financial Aid Application changes after disbursement

Financial aid repayment is required if it is determined that the student made an error on the financial aid application that would have resulted in the student receiving a lower award amount.

If a correction is made to the student’s financial aid application that results in documentation verification, the student must submit the required documents or they will have to repay the award amount.

Loss of California Promise Grant (formerly BOG Fee Waiver) eligibility

In order for you to keep your California Promise Grant (formerly BOG Fee Waiver) status you must:

  • Maintain a cumulative GPA of at least 2.0
  • Successfully complete at least 50 percent of all units attempted

If you are not able to meet these standards for two consecutive primary terms (fall and spring), it will result in loss of eligibility. You will receive a notice that you have been placed on probation and will have one semester to meet both standards. If these standards are not met, you will lose your California Promise Grant (formerly BOG Fee Waiver).

How to get California Promise Grant (formerly BOG Fee Waiver) eligibility back

If you meet one of the following criteria, you may appeal your loss of the California Promise Grant (formerly BOG Fee Waiver).

Loss of California Promise Grant (formerly BOG Fee Waiver) appeals must be submitted to the Admissions and Records Office no later than:

  • Fall 2018: December 3, 2018
  • Spring 2019: May 10, 2019

The Registration Appointment and California Promise Grant (formerly BOG Fee Waiver) Appeal Form is available on the Admissions and Records Forms page. 

Repeated coursework

Federal regulations limit the number of times a student can repeat a course and receive financial aid for that course. Once a student earns a passing grade (D or higher) for a course the student can only repeat the course one time and still receive financial aid. If a student enrolls in a previously passed course for a third time, this course will not count for financial aid purposes.

A repeated course can be included in a student's financial aid award if it is taken:

  • to repeat a failed course until a passing grade is received, or,
  • to repeat a course (one time only) in which you previously received a passing grade.

To read the policy in its entirety, please review to the Contra Costa Community College District's Financial Aid Repeat Coursework Policy.

Please note that the repeat course policy for financial aid is separate from institutional academic policies regarding repeating courses. Please review this policy in the DVC catalog.

Pell lifetime eligibility limit

Once a student has received a Federal Pell Grant for six years (12 full-time semesters or the equivalent) the student will no longer be eligible for a Federal Pell Grant for future semesters.

Pell Lifetime Eligibility Usage (LEU) is tracked by the U.S. Department of Education. Pell Grant usage is recorded in percentages. For example, if a student is awarded $4,000 in an academic year and receives $2,000, then the student is considered to have used 50 percent of the award for that year. The maximum Pell Grant award a student can receive in an academic year is 100 percent. The maximum a student can receive in their lifetime is 600 percent (100 percent per year for six years).

Students can track their own Pell Lifetime Eligibility Usage (LEU) by logging into the National Student Loan Database System (NSLDS).

Blackboard Pay Cash Management Reporting

In accordance with U.S. Department of Education regulations governing Title IV disbursements, the institution is required to disclose the number of students who had financial accounts under the contract with Blackboard at any time during the most recently completed award year. In addition, we must disclose the mean and median of the actual costs incurred by those account holders, and the monetary and non-monetary, payments or receivables by the parties under the terms of the contract with Blackboard.

2017-2018 Award Year - Blackboard Pay

Number of active cards*: 1,162

Mean of Fees Charged to Cardholders: $14.06

Median of Fees Charged to Cardholders: $2.50

Monetary/non-monetary, payments/receivables by parties under the Blackboard contract: $18,480.15

*Active cards are defined as any account that had a deposit transaction within the award period regardless of enrollment status.

Students rights and responsibilities

Student rights

As a student at DVC you have the right to:

  • know what financial aid is available, including information on all federal, state, and institutional aid programs;
  • know the priority dates for submitting applications for each financial aid program available;
  • be informed of financial aid policies and procedures;
  • review and understand the cost of attendance and the Refund Policy for DVC;
  • know the criteria used by the Financial Aid Office to award financial aid funds and how your financial need is determined;
  • know the type of financial aid you have been packaged, as need-based or non need-based, and if it is gift aid, requires work, or needs to be repaid;
  • know how and when you will be paid a financial aid refund;
  • know the financial aid policies for satisfactory academic progress and the consequence for not meeting the minimum requirements;
  • know the terms of any loans received, deferment and forbearance topics, and your right to cancel a loan request;
  • request an explanation of your financial aid and how much of your financial aid eligibility has been met as determined by the Financial Aid Office;
  • request a re-evaluation of your application based on special circumstances.
Student responsibilities

As a student at DVC it is your responsibility to:

  • complete all application forms accurately and submit them by advertised deadlines;
  • provide correct information to the Financial Aid Office*; 
  • return all documentation, verification forms, corrections, and/or new information requested by the Financial Aid Office in a timely manner;
  • read and understand all forms that you are asked to sign and retain copies for your records;.
  • accept responsibility for all agreements your sign;
  • repay all loans including the interest accrued on those loans;
  • perform the work agreed upon in accepting a Federal Work-Study award satisfactorily;
  • be aware of financial aid repayment policies;
  • report any changes in the information used to determine your aid eligibility;
  • understand DVC's refund policy;
  • understand the Satisfactory Academic Progress Policy for Financial Aid;
  • make sure your mailing address is current at all times - failure to maintain an updated mailing address may delay receipt of your financial aid.

*Intentional misrepresentation on your financial aid application is a violation of federal law and may be a criminal offense.


All financial aid students are required to check their DVC student email account through InSite on a regular basis in order to receive notifications, file status updates, announcements, and further instructions from the Financial Aid Office. Follow the link for instructions on how to check your financial aid status through InSite.

Financial Aid school codes:

  • DVC FAFSA Federal School Code: 001191
  • DVC CA DREAM Act Application School Code: 00119100

Contact Financial Aid

Contact

Telephone: 925-969-2009

Email: dvcfinancialaid@dvc.edu

Fax: 925-691-1132 

Office location: SSC building, first floor Pleasant Hill campus map

Fall 2018 Extended Hours
Monday, August 20, 2018 - Friday, September 7, 2018

Office hours
Monday - Thursday: 8 am - 7 pm
Friday: 8 am - 1 pm
Drop-in hours
Monday - Thursday: 8 am - 6 pm
Friday: 8 am - 12:30 pm
Lab hours
Monday-Thursday: 8:30 am - 5 pm
Friday: 8:30 pm - 12 pm

Fall 2018 Hours
September 10, 2018 - December 19, 2018

Office hours
Monday/Wednesday/Thursday: 8 am - 5 pm
Tuesday: 8 am - 7 pm
Friday: 8 am - 1 pm

Drop-in hours (for document submission and detailed information, photo ID required)
Monday/Wednesday/Thursday: 8 am - 3 pm
Tuesday: 8 am - 6 pm
Friday: 8 am - 12:30 pm

Pleasant Hill lab hours 
Monday/Thursday/Friday: 8:30 am - 12 pm
Tuesday/Wednesday: 1 pm - 5 pm

Learn more about the financial aid computer lab

Office location

Admissions and Records, San Ramon campus map 

Drop-in hours (for document submission and detailed information, photo ID required)

Wednesday: 10 am - 1 pm and 2 pm - 6 pm
Break times: 15 minutes at 11:30 am and 3:30 pm