The following are some basic tips to keep in mind when drafting your Word document.
Layout of content
Divide content into manageable blocks of text to make it easier for users to navigate
the document. Include headings and sub-headings to divide text into related paragraphs
Use bulleted or numbered lists to display lists instead of using lengthy sentences.
Use language appropriate to your target audience.
If using abbreviations or acronyms make sure to provide the fully-expanded definition
the first time you use them in a document.
Stick to using standard fonts that are available on the end user's device.
Documents with only one, or only a few font faces are usually easier to read. Using
too many font faces can create a confusing visual layout, which is bad for all users,
but may be especially difficult for users with reading disorders, learning disabilities,
or attention deficit disorders.
When in doubt, use Verdana. It has a simple, straightforward design, and the characters are not easily confused.
For example, the upper-case "I" and the lower-case "L" have unique shapes, unlike
Arial in which the two characters may be easily confused (see example below).