In Case of Emergency...

An emergency is defined as any situation where an immediate threat to life or property exists and immediate action or assistance is needed.

If an emergency occurs, take the following actions:

  • Remain calm.
  • If you are not in a safe area, move to an area that is safe.
  • Report the situation to police. Remain on the line or be available to answer questions and provide other critical information.
    • If the condition is life-threatening, dial 9-1-1 (or 9-9-1-1 from office phones).
    • If there are no telephones immediately available and it is safe to do so, send someone to notify the police.

In all other cases, dial the police non-emergency number listed below.

Emergency procedures

Emergency telephone numbers

Evacuation procedure

Evacuation quadrant map

Shelter-in-place procedure

Classroom notification devices

Campus Shield app (mobile blue phones)

DVC emergency response poster (pdf)

DVC emergency response - mobile version (pdf)

DVC Site emergency map

Emergency operations plan

Campus Police Department phone numbers:

Diablo Valley College 925-969-2785 
San Ramon Campus 925-551-6212
District Office 925-229-6898

Office business hours:

For office hours, please visit: District Police Services

After business hours:

To make reports after normal business hours, please contact the appropriate police department dispatch center  below:

Diablo Valley College 925-288-4600
District Office 925-372-3440
San Ramon Campus 925-646-2441

provide the dispatcher with your name, telephone call-back number, and location (including  campus, building, and room number). Provide the dispatcher with:

  • Nature of the incident
  • Description and names (if known) of any involved person
  • Last known direction of travel (when appropriate)

Remain on the line. Do not hang up until instructed to do so by the dispatcher.

Classroom notification devices:

You can now use the new classroom notification devices from any classroom on the Pleasant Hill campus to connect with Police Services about any threat, emergency (including medical) or assistance you may require in the classroom or other public areas. These devices are available in classrooms and public meeting areas where phones are not present. (Classrooms on the San Ramon campus have telephones.) Please be sure to use this device even if 911 is called. Police Services can then direct the 911 responders to the exact location where the emergency is occurring.

To operate the notification device:

  • Press the button to connect directly to Police Services via intercom.
  • Red and blue lights on the speaker will light and a phone symbol and current time will appear on the LED screen.
  • A police dispatcher will come on the line and assist via the speaker. 
  • The line will remain connected until the dispatcher terminates the call. 
Police Services will dispatch an officer to the classroom or public area to ensure that the concern has been addressed.

Campus Shield smartphone app

The Campus Shield App is available in the Apple iTunes store, or in the Android app store. Just download it, click around and see what’s there:

  • Calls go directly to the DVC Campus Police department drastically cutting down on emergency response time.
  • Under Emergency Tips find out what to do in an Evacuation, Shelter in Place, or other emergency procedure.
  • Use the FriendWatch feature to allow a friend to track your walk across campus and then check in when you safely arrive.
  • Use the Services button to request a police services escort, look at a campus map or look at public transportation information.
  • Use the Anonymous Report link to Report a situation to campus police.

It’s all right in the palm of your hand and it’s all FREE!

To learn more, please visit the following YouTube video.

Site emergency map

The DVC Site Emergency Map shows the location of key emergency resources for featured District campuses and facilities. These resources include:

  • Automated External Defibrillators (AEDS)
  • Areas of Rescue Assistance
  • Evacuation Assembly Areas
  • District Police Departments

Emergency operations plan

For a complete document containing all available event-specific and general guidelines that may be downloaded/printed, please refer to the Emergency Operations Plan.