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Got Questions?
We know starting any term can be quite an adjustment and that this is a particularly stressful time. We’re here to help! We have pulled together all of the different ways that you can get your questions asked, right here in one place.
Welcome and Campus Help Center
What's open and what's closed on the DVC Pleasant Hill campus this spring? Find answers
and get the help you need.
Visit our Got Questions and Frequently Ask Questions.
Additional help
Web Chat
Have a question? We are still here (virtually) to help you! Try our web chat feature.
Just write your question in the web chat. We are ready to help during business hours. Due to the volume online, you may have a wait, so please be patient and we will be with you as quickly as possible.
Web chat from the DVC home page and the following student service pages:
- Counseling
- Admissions and Records
- Assessment Center
- Career and Employment Services
- Disability Support Services
- Financial Aid (two chats)
- Transfer Services
- Veterans Office
- Welcome Services
- English as a Second Language
- Math Lab
- Academic Support Center
- Tutoring Services
- Steps to Enroll
- San Ramon Campus
- EOPS-CARE
- Ask a Librarian
- Chat with Canvas Support
- Ask Lavern - District IT A.I.Support Service for InSite
Frequently Asked Questions
Check out our Frequently Asked Questions section for quick answers about:
- Tools and Books for Student Online Learning
- Registration Services
- Financial Support
- Student Support Services
- Instructional Services
- Community Resources
- International Students
- Other
Still have more questions? Try our FAQs for online learning.
Call Us
Please see DVC Faculty/Staff directory of service areas.
- Admissions and Records: 925-685-1310
- CalWorks: 925-969-2120
- Counseling Services: 925-969-2140
- Disability Support Services: 925-969-2185
- EOPS: 925-969-2120
- Financial Aid: 925-969-2009
- International Student Office: 925-969-2196
- Police Services: 925-969-2785
- START: 925-969-2203
Email Us
- San Ramon Campus: srcinfo@dvc.edu
- CalWorks: mperata@dvc.edu
- Disability Support Services: ygalvez@dvc.edu
- EOPS: eopscare@dvc.edu
- International Student Office: iso@dvc.edu
- START: start@dvc.edu
- Veterans Services: veterans@dvc.edu
How-to Guides
Forgot your Insite password? Don't know how to forward your Insite email? There are over 20 step-by-step "how-to" documents at Welcome Services.
How do you access your ed plan and create a two-term plan? Visit the Counseling Video Library.
Still have questions?
We'd be happy to help you!
- Email your questions to Success@DVC.edu. We will get back to you as soon as we can.
- For San Ramon Campus questions specifically, email srcinfo@dvc.edu.